Senior Java Specialist

Job Description

Position Title:
Senior Specialist – Java

Location:
Mumbai, India

Department:
Application Support – Banking Payments & Channels

Employment Type:
Full-Time

Position Overview

We are seeking a highly skilled
Senior Specialist – Java
to provide advanced technical support for
banking payments and channel applications
. The role involves deep technical troubleshooting, performance optimization, incident resolution, and mentoring of L1 staff. The ideal candidate will have strong expertise in
Java-based applications
along with solid knowledge of
banking payment processes
such as NEFT, RTGS, IMPS, SWIFT, and UPI and/or
banking channel applications
such as Internet Banking, Mobile Banking, ATM, POS etc.

This position requires a mix of hands-on technical capability, problem-solving skills, and coordination abilities to ensure the stability, availability, and performance of mission-critical applications in a regulated banking environment.

Key Responsibilities

Application & Incident Management

·      Serve as the escalation point for L1 support teams, providing guidance and resolution for complex issues.

·      Perform transaction log analysis to identify root causes for payment transaction declines.

·      Conduct diagnostics and root cause analysis for incidents and problems.

·      Execute fixes and configuration changes; test resolutions before deployment.

·      Support year-end, quarter-end, and month-end business processing activities.

Performance, Monitoring & Optimization

·      Monitor application performance, availability, and reliability during business hours and extended windows as needed.

·      Perform performance tuning to minimize downtime and optimize processing speed.

·      Deploy patches to testing and production environments.

·      Maintain periodic reporting and configure proactive alerts.

Knowledge Management & Documentation

·      Prepare and maintain SOPs and Runbooks for payment and channel application support.

·      Contribute to and promote the usage of the knowledge base.

·      Maintain documentation for L1 and L2 activities, ensuring knowledge transfer and continuity.

Audit, Compliance & Security

·      Manage user access reviews and password changes (monthly and periodic admin account updates).

·      Coordinate with infrastructure and DBA teams for issue resolution, log sharing, and RCA.

·      Support audit activities by gathering required evidence, logs, and artifacts.

·      Participate in VAPT mitigation activities and DR drills.

·      Manage SSL certificate renewals, including imports and configuration.

Reporting & Governance

·      Prepare and submit daily/weekly/monthly status and performance reports.

·      Communicate updates and notifications to users and stakeholders during incidents or planned changes.

·      Highlight discrepancies and improvement areas to management.

Innovation & Continuous Improvement

·      Recommend and implement automation for repetitive service requests.

·      Analyze recurring incidents/service requests and work on problem management closure.

Primary Skills

·      Strong expertise in
Java development and troubleshooting
for enterprise-scale applications.

·      In-depth understanding of
banking payment processes
(NEFT, RTGS, IMPS, SWIFT, UPI).

Secondary Skills

·      Operating systems: Linux/Unix, Windows Server.

·      Advanced SQL query writing and database troubleshooting.

·      Middleware technologies: WebLogic, WebSphere, JBoss, MQ, Kafka.

·      Scripting languages: Shell, Python, or PowerShell.

·      CI/CD tools: Jenkins, Git, Bitbucket.

·      API debugging and performance troubleshooting.

·      ITSM tools: ServiceNow, Remedy, JIRA Service Desk.

·      Application log analysis and service request/incident management processes.

Qualifications & Experience

·      Bachelor's degree in Computer Science, Information Technology, or related field.

·      3–6 years of experience in
Java-based application support
in the
banking domain
.

·      Hands-on experience in
payment and channel applications
in a production environment.

·      ITIL certification (preferred).

Key Attributes

·      Strong analytical and debugging skills.

·      Ability to lead technical resolution efforts under pressure.

·      Effective communication skills for stakeholder management.

·      Proactive and innovative mindset to identify improvements.