Outlet Manager/ Shift Manager/Associate

4 days ago

Delhi Gurugram NCR Noida, India Theobroma Foods Full time ₹ 2,50,000 - ₹ 12,00,000 per year

Job description

We have a walk in interview, on Tomorrow (19th September) at -Theobroma Outlet-M-22, Ground Floor, M Block, Market, Block M, Greater Kailash II, Greater Kailash, New Delhi, Delhi

Looking for Shift Managers/Outlet Manager/Associate

  • To conduct the briefs of the team members at the commencement of the shift
  • To supervise and guide the team members in performing their work
  • To actively support the team members during busy hours
  • To plan and prepare the action plan for handling busy operations time.
  • To check with the kitchen team regarding the shortage and/or unavailable menu items and to inform the same to team members accordingly
  • To check the table set up, cleanliness, and AC temperature at the commencement of
  • shift
  • To keep the service stations well equipped with an adequate number of cutlery, crockery, water jugs, napkins, etc
  • To promote and upsell the special menus and services
  • To check the uniforms, and grooming standards of the team members of the restaurant
  • To check the restaurant set up at the commencement of the shift
  • To check the restaurant's cleanliness and hygiene
  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils, and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage the restaurant's good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly, and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations
  • Coordinate with Front Office, Kitchen, etc regarding special events and execution of the same
  • To maintain the inventory of all the items of the restaurant and to report shortage
  • or loss of the items if any
  • To take feedback about customer satisfaction levels and to compile the guest
  • history regarding their preferences, special requirements, etc
  • To approve the store requisitions of the various items required at the restaurant
  • To comply with all health and safety regulations
  • To maintain the log book and to make necessary entries for further prompt action
  • To approve leaves of the team members
  • To prepare the duty roster of the team members of the restaurant
  • To conduct the training for team members as per the training calendar Role & responsibilities

Job Location -Noida/Haryana/Delhi

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