Associate Manager

Job Description

About PhonePe Group:

PhonePe is Indias leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99 PERCENT of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

Job Title: Associate Manager Business Operations, Life Insurance

Location: Pune - Work on all days from PhonePe Office

:

We are seeking a highly motivated and dynamic individual to join our team as an Associate Manager for Life Insuretech. In this role, you will be primarily responsible for fostering strong relationships with our business partners and driving initiatives to streamline our insurance issuance process. Your expertise in life insurance operations and keen negotiation skills will play a pivotal role in ensuring seamless customer experiences and minimizing business loss.

Key Responsibilities:

• Interact closely with business partners to facilitate the issuance process effectively.
• Lead negotiations with partners to streamline underwriting rules, ensuring inclusivity for all customers.
• Demonstrate comprehensive knowledge of the life insurance industry to contribute to business growth strategies.
• Maintain open communication channels with underwriting and business teams to optimize sales experiences.
• Employ a meticulous approach to ensure zero business loss through process enhancements.
• Implement structural improvements with a customer-centric focus.
• Identify and address issues within the customer journey, negotiating process changes with partners.
• Stay abreast of industry trends and competitor USPs to drive process enhancements.
• Manage team members, oversee day-to-day operations, and drive continuous improvement.
• Visit Partner locations frequently to build relationships and streamline processes.

Additional Responsibilities:

• Collaborate with internal teams to monitor and manage daily category operations.
• Analyze root causes of errors and provide insights for issue resolution.
• Drive process automation initiatives and management information systems (MIS).
• Liaise with external partners and vendors to ensure smooth business flow.
• Define, develop, and communicate key metrics and trends to management teams.
• Create and maintain documentation related to processes, issues, and solutions.
• Utilize data analysis to drive business growth through product and technology interventions.

Ideal Candidate Profile:

• Must have a background in Life Insurance and Insurance technology.
• Bachelor's degree in Business, Finance, Operations Management, or a related field (Master's degree is a plus).
• 1-3 years of proven experience in operations/business within the Life Insurance industry.
• Strong analytical skills with the ability to interpret complex data and derive actionable insights.
• Exceptional written and verbal communication skills for effective interaction with business partners.
• Proactive problem-solving attitude toward operational challenges.
• Ability to effectively manage internal and external stakeholders.
• Experience in team leadership is advantageous.
• Advanced proficiency in Microsoft Excel, Google Sheets, and basic knowledge of SQL.
• Candidates from Tier 1/2/3 colleges are encouraged to apply.
• Willingness to travel to Partner locations.

Join us in revolutionizing the insurance industry and making a positive impact on the lives of our customers.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits: Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program: Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support: Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits: Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits: Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits: Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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Locations: Pune

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