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Customer Relationship Manager

2 weeks ago

Bicholi Mardāna, Madhya Pradesh, India SHYAM TATA CARS Full time ₹ 20,000 - ₹ 2,50,000 per year
  • Incharge of customer care back office.
  • Accountable for CCCF management, MIS, concern age analysis and other reports.
  • Monitoring Top 2 Box ratings, analyse root causes for dissatisfaction and driving corrective and preventive actions.
  • Accountable for keeping high standards of housekeeping in customer interaction areas (e.g. Reception, Customer Lounge, etc.)
  • Drive service marketing activities through tele-calling to improve vehicle retention.
  • Planning customer events / clinics to build strong relationship with customers.
  • Pareto analysis of customer concern by using 7 QC tools.
  • Upkeep of process circular file and sharing with all concerned.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person