Trainer/Sr. Trainer

1 day ago

Hyderabad, Telangana, India Globiva Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities:-

  1. Design, Delivery & Execution

  2. Deliver Throughput as per the agreement on a continuous basis

  3. Deliver batch average AHT as per the agreement during OJT
  4. Lays special emphasis on DSATs, Errors, TCDs, CSAT, CQ parameters during the period of training and equip advisors of the sound knowledge on handling situations
  5. To create learning material for driving participant engagement.
  6. To liaise with partner and central support teams to source training material, best practices etc. for customization of learning modules as the case may be
  7. Assist in rollout of briefing/updates dissemination
  8. Maintain proper records and share proactively including of advisor performance
  9. Complete self-login hours of call taking and invest in self-development
  10. Maintain schedule of NHT & OJT
  11. Evaluate - Training Impact- (as applicable) in line with Kirkpatrick's model of Training Effectiveness
  12. Hosting updates and assessments on LMS/KMS and enrolling to the relevant target audience.

  13. Partner in ways that help achieve future targets of increased customer self-service, Cross-Sell, Up-Sell, Reduction in Escalations, Errors, and Complaint.

  14. 2. Vendor Training Co-ordination

  15. Market available training to employees and provide necessary information about sessions
  16. Design, prepare and order learning aids and materials
  17. Gather feedback from Vendor trainers and trainees after each training session
  18. Maintain updated curriculum database and training records
  19. Manage and maintain in-house training facilities and equipment
  20. Research and recommend new training methods, like gamification, quizzes etc.
  21. Co-ordinate training logistics with Vendor like venue booking, travel & accommodation booking etc.
  22. Maintain training records master tracker.

  23. 3. Vendor MIS & Dashboard

  24. Drive coverage and publish dashboards of learning to mapped stakeholder.

4.Content Development

  • Translate complex business concepts into clear, concise and appealing content
  • To liase with internal product SMEs, process SMEs to create content
  • Rework on the existing content for updates.
  • 5. Project Management & Deliverable
  • Planning and successful initiation of the project
  • End to end execution and meeting agreed SLA and deliverables

  • Successful closure of project

  • 6.Other Responsibilities

  • Support & partner with partner and central team on various project, research, report and requirement basis

  • Partnering with other role holders in the team to support other business vertical needs and requirement
  • Innovative approach with foresight to sense future trends in training

Address: Globiva Service Pvt Ltd Somajiguda Fortune 9 Building opp to Yashoda Hospital

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