Fields Operations Specialist

2 weeks ago

Hyderabad, Telangana, India Randstad Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Role - Fields Operations Specialist

Shift Timing - 06:30 PM - 03:30 AM IST

Description

  • Clarity of work and training provided to the offshore team
  • Quality and timeliness of feedback especially during ramp-up
  • Regular review of the effort and outcomes between onshore and offshore teams
  • In addition to training, job aids to assist offshore team
  • Timeliness and accuracy of data provided in the prepped recon.
  • The inclusion of the offshore team in daily huddles and regular communication

Roles and Responsibilities

  • Weekly Contingent reports with follow up on progress, escalation to Manager
  • Audits reports with follow up to Team Lead
  • Sending all Wednesday email updates to field on status of their onboarding
  • Sending Unresponsive emails to field regarding the action needed
  • Out of office coverage on placements that have been started
  • Onboarding send Estaff and Welcome letter on specific accounts
  • I9 EAD expiration document follow up with field and talent
  • I9 Everify weekly report and follow up as needed
  • RITS process weekly notification to field with confirmation of start date
  • RITS onboarding weekly
  • FCRA reporting and processing
  • All other duties as assigned by Manager

Key Skills Required

Comfortable working in multiple systems

  • Strong Communication Skills
  • Attention to detail
  • Ability to respond to customer needs with speed and accuracy
  • Willingness and eager to learn
  • Demonstrates Adaptability - Learning Randstad Pace
  • Connect the dots and understand dependencies
  • Acts with a sense of urgency
  • Openly receives feedback
  • Ability to multitask and prioritize work
  • Accountable for personal results and teamwork
  • Adherence to deadlines
  • Focus on accuracy
  • Speak, Understand and communicate fluently in English.

Shift Timings:

  • 8 am to 5 pm EST ( 6:30 pm to 3:30 am IST)

Education & Qualifications (Required and Preferred):
- Bachelors degree in Accounting
- 4 years of experience in working with back office talent onboarding for US, Proficient with Google Suite - mail, calendaring, sheets, docs and shared drives

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