Assistant Manager Operations

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Job Descriptors

International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Asset Management, the investment management business of the HSBC Group, invests on behalf of HSBC's worldwide customer base of retail and private clients, intermediaries, corporates and institutions through both segregated accounts and pooled funds. HSBC Asset Management connects HSBC's clients with investment opportunities around the world through an international network of offices in 23 countries and territories, delivering global capabilities with local market insight. 

Key Responsibilities

• To ensure timely and error free reporting of transactions received at the Investor Service Centre.

• Manage customer communication effectively in order to have timely resolution

• Excel in distribution services & investor services with special focus on corporate customers

• Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner

• Explore and process efficiency suggestions and contribute to achieve customer delight

• Comply with applicable regulatory requirements on qualifications required for the job profile

• Contribute to the knowledge management initiative of the customer service team.

• Contribution to recruitments / contingency / leave planning

• Ensure compliance to the process manual and FIM

• Excel in the monthly reporting process

The successful candidate for this role will need to possess the following skills

• Minimum Graduation or as required for the role, whichever is higher

• A good understanding of mutual fund/security markets

• Good verbal and written communication, team and interpersonal skills

• The inclination to work in a client facing role, with a bent of mind for 'service'

• Knowledge of local language will be an advantage

• NISM certification

Additional Information 

• The tenure of the Apprentice will be 1 (one) year as defined under Apprentices Act, 1961 and Apprenticeship Rules 1992 amended from time to time.
• All Apprentices engaged by the Bank will also be featured in NATS portal as an 'Apprentice'. By virtue of them being covered under the provisions of the Act, a candidate profile will be created for each apprentice in the NATS portal, which will be available to them for viewing.
• On completion of the one-year Apprenticeship tenure, a Certificate of Proficiency will be issued to the apprentice by the Govt. of India, as applicable under the Act and the enrollment under the Apprenticeship Act will cease.
• All other clauses regarding the tenure of engagement as an Apprentice with HSBC will stand as mentioned in the offer letter issued by the Bank at the time of joining. 
• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. 

Eligibility Criteria

India Bank / INM employees will be eligible to apply to this role after completion of 12 months in the current role/position at the time of application on level transfer and/or promotion.

Entity Employees (not from India Bank) to be guided by their internal policy on tenure completion in current role at the time of application before applying and share line manager approval once shortlisted

INM Employees in scope of WPB Career Progression Framework not eligible to apply to roles within the purview of the Framework.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by The Hongkong and Shanghai Banking Corporation Limited, India

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India