LCO Service Experience

1 day ago


Gurgaon, Haryana, India Airtel Full time ₹ 20,00,000 - ₹ 25,00,000 per year

LCO Service Experience

  • Reduction in GFR (DSL/Voice) – i) Broadband GFR Reduction ii) Repeat & reopen SR reduction for all products
  • Customer SLA Enhancement – i) Enhancing Customer SLA ii) Reduction in beyond SLA, open SR>3 & 7 days iii) Solitaire and Titanium Customer SLA improvement
  • Reduction in Field SRs
  • Implementation of new work ways and Quality of repair
  • Opex and Budget control

All work and no play isn't how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture

  • Strong analytical skills
  • Knowledge of technology – ADSL, VDSL etc.
  • Understanding of DSL CPE, TR69 & CAS
  • Experience of handling large team in dotted matrix
  • Knowledge of wireline/broadband/internet business
  • Strong communication skills

Qualifications (Education/Work Experience)

  • Done BE/B.Tech with minimum 5 to 7 years of experience
Experience LevelSenior Level

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