Senior Salesforce Business Analyst
5 days ago
Location: Gurgaon / Hybrid / Remote
Experience: 6+ Years
Key Responsibilities & Requirements:
- Gather, analyze, and document business requirements specific to Salesforce solutions.
- Collaborate with clients, developers, and architects to design scalable Salesforce implementations.
- Create BRDs, FSDs, user stories, and process flows aligned with Salesforce best practices.
- Conduct requirement workshops, gap analysis, and solution validation.
- Support Salesforce configuration, testing, and UAT activities.
- Translate business needs into functional and technical specifications.
- Strong understanding of Salesforce Sales Cloud, Service Cloud, and related modules.
- Hands-on experience with tools like JIRA, Confluence, and Lucidchart.
- Excellent communication, stakeholder management, and analytical skills.
- Salesforce Admin or Business Analyst certification preferred.
Job Type: Full-time
Work Location: In person
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