CRM / Credit Control Executive
5 days ago
Key Responsibilities
1. Client Relationship Management (CRM): Handle client queries promptly and maintain high client satisfaction levels.
2. Billing Coordination: Ensure 100% accurate invoice generation and dispatch within the billing cycle. Ensure smooth flow of DS, invoices, and client communication with Operations, Billing, and Accounts.
3. Credit Control & Collections: Achieve monthly collection targets and maintain ageing within allowed credit terms. Reduce overdue outstanding by following up regularly and resolving disputes quickly.
4. Client Issue Resolution: Close billing/duty slip disputes within defined TAT (Turnaround Time).
5. Reporting: Submit weekly and monthly reports (ageing, collections, DS status) on time.
Required Skills
- Strong communication and customer handling skills.
- Basic knowledge of GST, invoicing, and credit control.
- Good command over MS Excel, email drafting, and CRM tools.
- Ability to coordinate with multiple internal teams (Operations, Billing, Accounts).
- Detail-oriented with strong documentation and follow-up abilities.
- Ability to handle pressure and multitask effectively.
Qualifications
- Bachelor's degree in Commerce, Business Administration, Finance, or related field.
- 1–4 years of experience in CRM, Billing, or Credit Control (preferably in Car Rental / Logistics / Hospitality / Travel industry).
- Knowledge of duty slips, billing processes, and car rental operations is an added advantage.
Key Performance Indicators (KPIs)
- Accuracy of billing
- Outstanding ageing control
- Payment collection efficiency
- Client satisfaction score
- Dispute resolution TAT
- Documentation accuracy
Job Types: Full-time, Permanent
Pay: ₹20, ₹30,000.00 per month
Benefits:
- Provident Fund
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