Solution Design Engineer- Solutions
7 days ago
Position Summary
The Regional Solutions & Service Engineer develops solutions working closely with MbM Product team, Sales and Opportunity Management based on modules that address the customers requirements with cost-effective, high quality logistics solutions which can be effectively implemented and executed
Job Responsibilities
Develop solutions in line with MbM strategy and customer needs
- Basic supply chain analytics projects
- Analysis and compatibility against business processes to execute required solution and solution changes.
- Analyse end-to-end supply chain of Clients for potential cost saving opportunity
- Identify and analyse potential configuration gaps using various MbM technology platforms/ application.
- Interpret and analyse gathered customer requirements and translate into a solution proposal, Develop and maintain solution concepts.
- Configure Solution Building blocks - maximise use of existing solutions already successfully operated
- Quantify the solution resource and implementation requirements e.g. FTEs, costs, EDI development, facilities, capabilities, equipment/services
- Work with Product/IT to develop alternative Solutions in case of capability gaps where applicable.
- Clearly outline solutions in appropriate formats for presentation to customers and handover to the implementation team.
- Management dashboards to show profit levels, HC expenditures and other such meaningful metrics across customers, verticals and geographies. Financial and operational benchmarking
Review and support customer solutions and implementations
- Act as custodian of sustainable operational quality and efficiency
- Project manage the solution design process to ensure on-time delivery
- Channel requests for re-engineering, re-development of Solution Building Blocks to
- product managers.
- Regular review of cost to serve Vs pricing and tie it with P&L.
- Maintain the repository of the global pricing database and update with relevant changes.
Accountable for:
- Analytics of current supply chain model of the customer.
- Solution quality, its implementation and execution
- Visibility on Operating Cost drivers and Execution of the initiatives
- Review and respond to the queries on the solutions if any seeked by the Opportunity
- Management Evaluation Board (OMEB)
Skills Required
Education:
- Masters degree from recognized university. Degree in Operations or Supply Chain Management preferred.
Experience:
- Minimum 7 years of experience in transportation with experience in solution designing and supply chain.
- 5+ years experience in the analytics, design or operations of international supply chains
- Project management experience will be an advantage.
- Direct experience in one or more core industry verticals
- Analytical with proficiency in translating complex requirements into tangible solutions
- Effective interpersonal and communication skills
- In-depth understanding of End-to-end International logistics concepts
- Strong financial acumen
- Excellent interpersonal and presentation skills
- Be able to work independently, and willing to travel upon business requirements
- Skills to manage sensitive customers and personalities
Behavioural
- Assertive/decisive and pro-active
- High sense of urgency & persistence
- Confidence in dealing with people and building lasting relationships/networks
- Ambitious and result oriented self-starter with initiative and strong drive
- Problem solving skills and customer service skills
Other
- Outstanding verbal, written & presentation skills
- Ability to work in a matrix organization and influence decision making
- Ability to interface with senior leadership stakeholders within & outside the organization.
- Internal Stakeholders: Regional product heads, Global product teams, Commercial teams,
- Operations teams.
- External Stakeholders: Customers, Suppliers
- Reports into Regional Head of Solution & Services.
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