AVP, FC Investigative Reporting

Job title: AVP, FC Investigative Reporting

Purpose of the role:

Responsible for managing a team of investigators (generally between 8-12 investigators) tasked with conducting investigations in accordance with the Investigative Reporting Instructions.Direct the teams to ensure processes are implemented in accordance with procedures and quality decisions and written products are produced in a timely manner.

In this role, you will:

Principal Accountabilities: key activities and decision-making areas

Effective and timely investigation into assigned cases in accordance with agreed standard for reporting requirements and service level agreements. These cases may include:Cases generated by transaction monitoring systems, including the DRA.FC-Unusual Activity Report raised from various parts of the bank, and referred, as appropriate, by Triage to Investigative Reporting.Escalated cases identified by true matches to screening lists by Name Screening teams. Cross-border referrals; and Escalated cases from Fraud Operations.Ensure investigators perform, in line with the Instructions, in order to identify any probable financial crime related issues, or mitigation of any financial crime risks.Ensure through manager review that high quality investigative assessments are made and high-quality final products (Investigation Report or closing summaries) are prepared and the case file is populated with appropriate documentation.Ensure that the correct review recommendations are made as appropriate, which may include referral to the MLRO or designated in-market Investigators as to whether a Suspicious Activity Report (SAR) should be filed; referrals to other Investigations teams (Complex Investigations or Major Investigations); or to seek advice from Subject Matter Experts (e.g. AB&C, Sanctions Advisory and Tax Transparency etc.), where appropriate.Ensure that appropriate referrals for action are identified and completed, including but not limited to recommendations for exit, and KYC/CDD refresh referrals. Ensure where appropriate, interaction with relevant stakeholders, including other Investigations team as well as Customer Selection Exit Management (CSEM) Secretariat or other representatives to manage financial crime risk is done in accordance with procedures. Provide information on completed investigations to Senior Management and other internal stakeholders for risk management, where appropriate.Deliver to team, post receipt from Accredited Trainers, training modules under the Continuous Training Programme, for embedding. Lead on collaboration and provision of feedback, where appropriate, with/to Transaction Monitoring Operations, Fraud Operations and Name Screening teams, where appropriate.Conduct regular team meetings and huddles with team as well as individual 1:1s sessions to cover performance, provide feedback and facilitate personal development planning.

Typical Targets and Measures

Continuous improvements in the efficiency and quality of the Investigative Reporting teams.Team production capacity in line with relevant SLAs.Team quality performance within QA standards.Prompt escalation and remediation of identified root causes affecting production capacity or quality performance

Impact on the Business/Function across the region

Responsible for managing the follow activity across a team:Appropriate pro-active use of media reports and relevant websites, where appropriate, to gather intelligence and identify customers of HSBC involved in financial crime, including money laundering and terrorism.High quality case file including a comprehensive narrative and recommendation as to whether or not a SAR is appropriate with onward escalation for disclosure to the relevant authorities in accordance with procedural standards.Appropriate referrals for action identified, and effecting of such in accordance with procedural standards.Proportionate number of investigations completed to the agreed procedural standards required and within agreed service level agreements.Appropriate consideration given to each case as to content and quality of content/narrative.Appropriate escalation to other Investigations teams, taking care to evaluate appropriately against relevant escalation criteria.

Typical Targets and Measures

Internal and external feedback on production capability and quality

Leadership & Teamwork 

Ensure compliance across team with regulatory requirement and bank policies and principles. Maintain records, and update case histories.Work closely with Investigators to develop personal capability and develop career goals.Work effectively and professionally with colleagues across Investigations and the organization.Lead, develop and motivate the team to attract, retain and develop capacity, capability and talent for continuous delivery of timely, high-quality investigations.  Cultivate an environment that supports diversity.Build capability across Investigative Reporting and embed a "One Team" ethos across locations.Pro-actively support Senior Managers on various tasks, and projects.Use Quality Assurance metrics to enhance team quality

Typical Targets and Measures

Demonstration of regulatory and bank Values in all behavioursEvidence of an engaged and positive team culture.Ensure no gaps in covering core functions as team members are demonstrably assisting each other in order to prioritise cases on a risk basis with minimal delayDemonstrate sound knowledge of financial crime and promote continuous learning and sharing culture in the team

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***

---