Clinical Recruitment Specialist

About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
The Clinical Recruiting Specialist role will work closely with all Lyra International subsidiaries and Lyra Health to drive end-to-end counsellor affiliate contract recruitment, onboarding and performance management, to ensure that local networks are set up to meet the high Lyra global clinical standards of care.
The ideal candidate is a self-starter with a passion for effective mental health delivery on a global scale, a track record of leadership in a cross-functional space, and a service mindset.
You will be based in our brand new Andheri East, Mumbai office, Monday to Friday for 40 hours per week.
Key responsibilities:

• Sourcing & Candidate Generation:
• Develop and execute comprehensive sourcing strategies to identify qualified mental health professionals (e.g., psychologists, counselors) across India, leveraging various channels including professional networks, online platforms, industry events, and referrals.
• Build and maintain a robust pipeline of potential affiliate candidates to meet current and future network capacity needs.
• Conduct initial outreach to passive candidates, articulating Lyra's value proposition and affiliate model.
  
• Candidate Assessment & Interviewing:
• Conduct thorough screening interviews to assess candidates' clinical qualifications, experience, communication skills, and alignment with Lyra's values and service delivery model.
• Coordinate and facilitate subsequent interview stages with relevant clinical leadership and internal stakeholders.
• Evaluate candidates' understanding of evidence-based practices, ethical guidelines, and cultural nuances relevant to mental health care in India.
  
• Hiring & Contracting:
• Manage the full lifecycle recruitment process from initial contact to offer acceptance.
• Collaborate with legal and finance teams to prepare and manage affiliate contracts, ensuring all terms and conditions are clearly communicated and agreed upon.
• Negotiate affiliate rates and terms in conjunction with the Network Operations Manager and relevant stakeholders, ensuring competitive and sustainable agreements.
• Ensure all necessary documentation and background checks are completed prior to contracting.
  
• Onboarding Coordination:
• Initiate the formal onboarding process for new affiliates, ensuring all initial administrative steps are completed.
• Introduce new affiliates to the Network Associates for continued support and operational onboarding.
• Facilitate a smooth transition for new affiliates into Lyra's network, ensuring a positive initial experience.
  
• Relationship Management:
• Build and maintain strong relationships with potential and newly recruited affiliates.
• Represent Lyra Health positively at professional events and conferences to enhance recruitment efforts and Lyra's brand within the mental health community.
  
• Market Intelligence & Reporting:
• Stay informed about market trends, compensation benchmarks, and competitor activities within the Indian mental health talent landscape.
• Maintain accurate and up-to-date candidate records in the applicant tracking system or CRM.
• Provide regular reports on recruitment pipeline, progress, and key metrics to the Network Operations Manager.

Requirements:

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field is desirable, but not essential.
• Minimum of 3 years of full-cycle recruitment experience, with a strong focus on specialist or clinical roles.
• Proven experience in sourcing, interviewing, and hiring healthcare professionals, preferably in mental health, within the Indian market.
• Excellent administrative and organizational skills
• Excellent telephone/online manner
• Excellent English speaking and writing abilities

About You:

• Professional with a quality orientated approach to work
• Enthusiastic and persuasive
• Excellent problem-solving skills
• Able to work independently and as part of a team
• Ability to effectively negotiate between different parties to achieve the best possible outcomes for the business
• Open to change and ability to work with ambiguity
• Aware of impact of own actions on workload of others and the business (self responsibility)
• Assertive
• Ability to function effectively under pressure
• Ability to do multitasking in terms of set standards

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not "sell" or "share" personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice." We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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