Senior IT Support

1 week ago


Kolkata, West Bengal, India NTT Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Skills:


• Good knowledge on Scope, SLA's.


• Good technical knowledge on Deskside equipment's, server and Network.


• Should have sound knowledge & experience on: Good understanding about ITIL framework and


• Should have handled Incident, problem & change Management.

Roles & responsibility

He will be a single point of contact for all critical S1 incidents for all the locations.

His primary responsibility are:


• Identifying, tracking and closing all the incidents with minimal business impact.


• Proactively analyze incidents and ensure repeat incidents or incidents which are expected cause business loss are identified Follow up with concerned team and get Root cause report and publish the same .


• Analyse all the critical incidents and ensure same is closed with in SLA.

Prepare weekly report on critical incidents and publish the same

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters 

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.



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