Manager, Global WFM

2 days ago

Bengaluru, Karnataka, India Resultscx Full time

We are looking for a skilled professional to lead our Global WFM team, with a strong background in workforce management and excellent leadership skills. The ideal candidate will have 5-10 years of experience.

Roles and Responsibility

  • Develop and implement effective workforce management strategies to improve productivity and efficiency.

  • Lead and manage a team of professionals, providing guidance and support to ensure success.

  • Analyze data and metrics to identify trends and areas for improvement in workforce management.

  • Collaborate with cross-functional teams to align with business objectives.

  • Develop and maintain relationships with key stakeholders to drive business growth.

  • Identify and mitigate risks associated with workforce management decisions.

Job Requirements

  • Strong understanding of workforce management principles and practices.

  • Excellent leadership and communication skills.

  • Ability to analyze complex data and make informed decisions.

  • Strong problem-solving and strategic thinking skills.

  • Experience working in a fast-paced environment with multiple priorities.

  • Strong attention to detail and ability to meet deadlines.

Disclaimer - This job description has been sourced from a public domain and may have been modified by to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying

  • Consultant– WFM Integration Developer

    1 week ago

    Bengaluru, Karnataka, India KPMG Global Services Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    KPMG Global Services (KGS) is currently seeking an WFM Consultant for the Human Capital Advisory (HCA) practice.Job Summary: We are in search of a Consultant focused on Workforce Management to join our Human Capital Advisory team. This is a great opportunity for those looking to step up in their career within a leading global professional services...

  • Wfm Specialist

    6 hours ago

    Bengaluru, Karnataka, India Hinduja Global Solutions (HGS) Full time

    Job Title: Real-Time Analyst (RTA)Department: Workforce Management (WFM)Employment Type: Full-time Role Summary:The Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line...

  • Senior Analyst Global WFM

    2 days ago

    Bengaluru, Karnataka, India HGS Full time

    Job Title: Real-Time Analyst (RTA)Department:Workforce Management (WFM)Employment Type:Full-timeRole SummaryThe Real-Time Analyst (RTA) plays a critical role in ensuring operational efficiency and service delivery performance by actively monitoring, analyzing, and managing real-time activities across multiple queues. This role serves as the first line of...

  • Supervisor, WFM

    2 days ago

    Bengaluru, Karnataka, India Resultscx Full time

    We are looking for a skilled Supervisor to join our team, with a focus on Workforce Management (WFM). The ideal candidate will have a strong background in supervising teams and managing workflows. As a key member of our organization, you will play a crucial role in ensuring the smooth operation of our WFM processes.Roles and ResponsibilitySupervise and...

  • Manager - Work Force Management

    2 weeks ago

    Bengaluru, Karnataka, India KPMG Global Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Summary: We are looking for a Manager with 10+ years of expertise in Workforce Management (WFM) to join the Human Capital Advisory team. This is a fantastic opportunity to be a part of a leading global professional services organization. Key Responsibilities:Support WFM client engagements across geographies. Work across several projects,...

  • WFM Analyst

    8 hours ago

    Bengaluru, Karnataka, India Vidpro Consultancy Services Full time

    Location: Bangalore, India Work Mode: Hybrid Role: WFM Planning AnalystResponsibilities:Generate demand forecast based on Call volume forecast and average handling call trends utilizing the pre-defined guidelines, initiatives, and vendor strategies.Review vendor plans for adequate staffing to meet demand forecast and highlight risks and mitigation...

  • WFM Analyst

    2 days ago

    Bengaluru, Karnataka, India ResultsCX Full time

    Our WFM Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goals are met. The WFM RPA will support processes to maximize workflow while...

  • Wfm Scheduler

    4 days ago

    Bengaluru, Karnataka, India Turiyam Consultancy Full time

    Role - WFM SchedulerWork Location - Bengaluru Develop, manage, and maintain comprehensive schedules. Structure set up to core scheduling activities. Please Call / Whatsapp @ / Required Candidate profilePlease Call / Whatsapp @ /

  • WFM Manager

    6 days ago

    Bengaluru, Karnataka, India dnata Travel Group Full time

    How performance is measuredFinancial:•Manage all internal & third-party recharges pertaining to FTE are achieved monthly and best efforts to drive efficiency to maintain or reduce workforce•Increase the visibility for WFM services to accounts outside CC and provide services to enhance revenueOperations:•Managing all WFM activities for local/shared...

  • Jr. WFM analyst

    2 days ago

    Bengaluru, Karnataka, India Digital Biz Solutions Full time

    Job Title: Junior Workforce Management (WFM) Analyst Job Type: Full-time About the Role: We are seeking a detail-oriented Junior Workforce Management (WFM) Analyst to join our team. The ideal candidate will assist in various WFM tasks, including MIS reporting, process documentation, flow diagram creation, headcount report maintenance, and skill updates....