Order Svcs Coordinator III

Description and Requirements
"At BMC trust is not just a word - it's a way of life"
Hybrid
Description and Requirements

"At BMC trust is not just a word - it's a way of life"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Is involved in conducting audits of sales orders in Zuora as a rule-based process.
• Order Processing – Conduct transactional and contractual review, validate and enter all orders ensuring data accuracy for proper revenue flow.
• Prepares and provides customer invoices by reviewing order paperwork, like quote/po/agreements/contracts etc.
• Work on resolving invoicing issues.
• Co-ordinate with internal departments like collections, Data quality, sales order team regarding booking of orders
• Work with sales reps and internal quoting team during discrepancy in order paperwork.
• Creates Maintenance (support) credits
• Runs and provides various Sales and Customer reports
• Processes contractual documentation; ensure all required documentation are present and monitor originals
• Communicates products and shipping concerns to product marketing operations and product distributions
• Communicates application or process defects to appropriate IT and business process owners
• Develops and maintains effective communication with sales team, Order Services teams, commissions or accounting teams to enable problem resolution
• Ensure orders are compliant to the established licensing policies in accordance with Corporate, SOX, Revenue Recognition and/or VSOE policies and procedures
• Drives and participates in resolving order issues and proactively communicates with SOS, Field Sales and/or managers on order issues and keep them informed of any problems resolving issues
• Support sales (through SOS) on customer identification, customer inventory identification, (renewal)quote preparation related to commercial, legal or Rev Rec policies
• Develop & maintain a detailed working knowledge of Revenue Recognition and Revenue Accounting policies concerning the licensing of software & support, VSOE or SOX controls applicable to the Order to Cash process, Order Entry application or Siebel to support order management
• May be involved in training of new hires, peers, updates to procedures or policies
• May be involved in design and acceptance testing of BMC Order Services applications

To ensure you are set up for success, you will bring the following skillset & experience:

• Working knowledge of Zuora, Salesforce, and financial operations processes.
• Working knowledge with Communication Tool as Phone, messaging, Skype, share application
• Must possess strong attention to detail, accuracy and completeness with regard to all processes.
• Must have a proven ability to work collaboratively and courteously, with others to obtain all required documentation necessary to perform and realize revenue on license and support orders.
• Knowledge and experience in the back-office application used by Order Services Organization, with good understanding of administrative processes.
• Knowledge and experience with license and/or software accounting, legal operations, and understanding of license revenue recognition requirements.
• Working knowledge of Microsoft Office suite Application
• Must have the ability to work remotely and use escalation process
• Ability to work with an extended team within a global, multi-sties organization
• Ability to thrive in a dynamic and changing environment
• Clear and grammatically correct verbal and written communication skills are required
• Ability to see, define and resolve issues, with a balanced desire to tackle both tactical and root-cause issues is a plus.
• Excellent interpersonal skills and strong customer orientation- Extremely organized and detail oriented- Ability to multi-task and work in a fast paced- Ability to meet deadlines- Familiarity with order processing- Previous billing or customer service experience desired- Microsoft Office skills required- Experience in Zuora, Salesforce a plus.

CA-DNP

Our commitment to you
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 787,400 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

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Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to know more and how to apply.