Assistant Manager

8 hours ago

Mumbai, Maharashtra, India Yatra Online Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Yatra Online Ltd., headquartered in Gurugram, India, is a leading provider of corporate travel services with over 700 large corporate clients. As one of India's premier online travel companies, Yatra offers comprehensive booking solutions for domestic and international air travel, hotels, holiday packages, transportation, and more. With access to over 94,000 hotels in approximately 1,400 cities across India and more than 2 million hotels globally, it is the largest platform for domestic accommodations. The company also broadened its portfolio with the launch of Yatra Freight, catering to freight forwarding services. Yatra Online, Inc. (NASDAQ: YTRA), operates in India via its main subsidiary, Yatra Online Private Limited.

Role Description

This is a full-time, on-site position for an Assistant Manager/Team Leader based in Mumbai. The role involves managing daily operations, leading a team to achieve performance targets, ensuring customer satisfaction, and resolving escalation issues effectively. The Assistant Manager/Team Leader will oversee workflow allocation, monitor team performance, and recommend process improvements to enhance operational efficiency. The role may also require reporting, data analysis, and coordination with other departments to meet strategic goals.

Qualifications

  • Leadership and People Management: Strong leadership skills, team management experience, and the ability to mentor and motivate team members.
  • Operational Expertise: Workflow management, ability to ensure targets are met, and experience in implementing process improvements.
  • Communication and Collaboration: Excellent verbal and written communication skills with the capability to collaborate across departments.
  • Customer Service: Ability to manage customer relationships, resolve escalations, and ensure high levels of satisfaction.
  • Analytical Skills and Reports: Data analysis, performance monitoring, and reporting skills for driving informed decisions.
  • Organizational Knowledge: Familiarity with the travel and hospitality industry is preferred but not mandatory.
  • Education: Graduate- Any stream
  • Technical Knowledge: Proficiency in MS Office and relevant tools for managing operations and reporting.

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