Ticketing Agent

Company:Group ConcordeIndustry:AviationLocation:GurgaonPosition:Executive – Reservation & TicketingExperience:Minimum 3 years in Reservation & TicketingAbout Us:Group Concorde is a prominent player in the aviation and cargo logistics industry, serving as the General Sales Agent (GSA) for various international airlines. We are committed to providing...

About Us: We are a premium real estate consultancy with a strong portfolio of properties across Gurgaon, Dubai, and Goa. Backed by a team of experienced professionals and strategic partnerships with renowned developers, we offer unmatched investment opportunities and client service. Role Overview: We are seeking a dynamic and enthusiastic Outbound Sales...

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued We are seeking a detail-oriented and efficient Invoicing Agent to join our team at AMEX...

Job Description – Technical and Implementation Lead (CRM & GenAI CX Solutions)Location: Gurgaon (Onsite)Position OverviewWe are looking for aTechnical Leadwith strong hands-on experience in CRM ticketing systems, dialer integrations, and client implementations. The ideal candidate should come from thecontact center industry, have proven coding experience,...

We are seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring top-notch customer service delivery by evaluating and improving our agents interactions across various channels.Key Responsibilities:Monitor customer interactions (Calls, Chats, Emails, and Tickets), either...

Key Responsibilities:1. Analytics & Reporting:- Build and maintain dashboards, trackers, and KPIs across CX functions including:- Ticket volumes & SLA adherence- Escalation trends and resolution TAT- Agent performance metrics (FCR, AHT, CSAT)- NPS & behavior analytics- Drive weekly and monthly CX review reports for internal and leadership consumption.2....

The Quality Assurance Analyst is responsible for monitoring, evaluating, and providing feedback on the quality of customer interactions, including calls and ticket handling. This role ensures that support teams follow defined processes, deliver exceptional customer experiences, and maintain compliance with organizational standards. The analyst will work...

Job Title:General Manager / AVP / VP – Sales (Real Estate)Location:Sector 74A, GurgaonCompany:TrueAssets Consultancy Pvt. Ltd.Job Type:Full-Time | On-Site(Immediate Joiners Preferred)Roles & Responsibilities:Develop and implement strategic sales plans to achieve business targets.Lead a team of sales managers and executives; drive performance and...

What will you drive?Grievance Handling & Resolution:Own end-to-end grievance management with targets on TAT, CSAT, FCR, reopen and escalation rates. Ensure fast, empathetic resolutions via call center and ticketing platforms.Proactive training and handling of new products & processes for grievance associates and call centre agents- including continuous...

Company DescriptionLaunched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by leveraging artificial intelligence, machine learning and data science-led innovations...