Sales and Design Consultant

2 weeks ago

Mumbai, Maharashtra, India Newage Products Full time US$ 60,000 - US$ 1,20,000 per year

Job description

Sales:

  • Meet or exceed weekly, monthly, yearly sales targets
  • Establish rapport and build professional relationships with clients
  • Qualify customer by asking clear, direct, exploratory questions to understand their needs
  • Work closely with peers and leadership team to support inbound calls, outbound calls, virtual consultations, chat, SMS, and email channels of the business
  • Expertly handle customer inquiries, and confidently promote and sell NewAge Products
  • Assist customers with placing draft orders or converting drafts to complete sales
  • Follow-up with customers regularly to close leads
  • Upsell, cross-sell, and offer services to provide the best customer experience

Design:

  • Take customer input to design organization solutions to meet their needs
  • Use suite of design software to prepare visually appealing recommendations
  • Leverage deep product knowledge to creatively solve even the most challenging space solutions
  • Deliver customer a personalized, unique, wowing outcome including optional additional elements
  • Provide a world class design experience on every interaction

General:

  • Regularly share customer feedback to help business plan future products, processes, or other services that are not currently in place
  • Identify gaps or issues that could risk the success of sales or promotions, and escalate the concern to leadership for review
  • Maintain a high level of work quality across all responsibilities
  • Be a brand ambassador for all NewAge product categories
  • Advocate on behalf of NewAge customers in everything you do
  • Other related duties as assigned

Required Candidate profile

  • Post-secondary education in Business, Ecommerce, Sales or related area of study
  • Minimum 3 years working in contact centre or a similar capacity
  • Minimum 3 years of experience working in a fast-paced, customer-facing role (retail, ecommerce, customer service, hospitality, etc.)

  • Minimum 1 year experience preparing home improvement 3D designs or a similar capacity

  • Exceptional English written and verbal communication skills

  • Superior customer service and sales skills, strong business acumen
  • Must be proactive and results oriented with strong organization, communication and influencing skills, a self-starter who takes initiative, seeks opportunities for improvement, and creatively and constructively challenges the status quo
  • Thrives in an environment of change and ambiguity

Candidate should have below requirements at their home for WFH

  • Steady broadband or cable Internet
  • Appropriate working desk for Work from home

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