Front Office FOM
2 days ago
We are looking for a highly skilled and experienced Front Office FOM to join our team. The ideal candidate will have a strong background in hospitality and front office operations, with excellent communication and leadership skills.
Roles and Responsibility
- Manage the front office team to ensure seamless day-to-day operations.
- Develop and implement effective strategies to enhance customer satisfaction and loyalty.
- Supervise and train front office staff on various tasks and responsibilities.
- Coordinate with other departments to ensure smooth service delivery.
- Handle guest complaints and resolve issues professionally and courteously.
- Maintain accurate records of front office transactions and reports.
Job Requirements
- Proven experience in front office operations or a related field.
- Strong knowledge of hospitality industry standards and practices.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong attention to detail and organizational skills.
- Familiarity with front office software and systems.
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