Service Operations Analyst

3 days ago

Pune, Maharashtra, India DAVIES Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Description

At Davies, we rely on our IT systems to power the solutions that help consumers around the world. We're seeking an experienced IT support person to join us on this journey, using their technology skills to make us even more efficient. In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed.

Key Responsibilities
  • Carry out Ticket resolution through the ITSM tool in line with Service Management Processes and Procedures, taking ownership and seeing issues through to resolution
  • Reduce repeat IT issues by driving the resolution of problems rather than addressing individual issues
  • Provides on-call support to Davies colleagues, with 50% of the role dedicated to voice support (both inbound and outbound).
  • Liaising with other business and IT Teams, where necessary to implement permanent fixes and solutions
  • Manage business communications relating to your service(s) throughout the lifecycle of any issue
  • Coordinate and facilitate Major Incidents relating to your service(s)
  • Continually review and maintain all service-related knowledge to ensure it accurately reflects processes, procedures and technologies, thereby helping in the prevention of tickets
  • Facilitate a seamless transition of any changes relating to their service(s). This involves ensuring minimal disruption to the user experience while also effectively embedding the knowledge and expertise within the teams into the operational processes
Skills, Knowledge & Expertise
  • 3+ Year Experience
  • Be a good problem solver with proven ability to diagnose and resolve issues.
  • Have good analytical skills, be methodical and accurate and show great attention to detail.
  • Have excellent verbal and written communication skills with the ability to articulate complex ideas in a clear and concise manner.
  • Excellent customer service
  • Hands on' approach and a willingness to learn
  • Demonstrate teamwork - Contributes actively to an environment in which colleagues work cooperatively
  • Proven experience and understanding of all windows operating systems and Active Directory Management
  • Good working knowledge and experience of Office 365/Administration
  • Experience administering the Office365 suite (Office, Teams, SharePoint, OneDrive)
  • Understanding of PC hardware diagnosis, set-up, and configuration
  • Good working knowledge of LAN/WAN principals and TCP/IP protocols
  • Understanding of PC/Server hardware set-up and configuration
  • Knowledge of Telephony systems
  • Mobile Device Management
  • Creating/Amending Mailbox Groups within Microsoft Exchange Online
  • General printer knowledge
  • ITIL4 foundation or above
About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

  • Customer Service Operations Analyst

    2 weeks ago

    Pune, Maharashtra, India Wolters Kluwer Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    BASIC FUNCTIONThe Customer Service Operations Analyst - LBA ("OSS") is responsible for driving workflow and optimizing the daily activities of the Legal Bill Analysis Center of Excellence ("LBACOE"), which consists of Legal Invoice Analysts, Quality Assurance Analysts, OSS, Managers, Senior Managers and Director.  The LBACOE is responsible for the prompt,...

  • Service Operations Analyst

    3 days ago

    Pune, Maharashtra, India Davies Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Service Operations AnalystDepartment: ITEmployment Type: Permanent - Full TimeLocation: PuneDescription At Davies, we rely on our IT systems to power the solutions that help consumers around the world. We're seeking an experienced IT support person to join us on this journey, using their technology skills to make us even more efficient. In this role, the...

  • Technical Operations Analyst

    3 days ago

    Pune, Maharashtra, India Davies Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Technical Operations AnalystDepartment: ITEmployment Type: Permanent - Full TimeLocation: PuneDescription As a Technical Operations Analyst, this role is crucial in ensuring the smooth operation and reliability of IT services and infrastructure. Your responsibilities bridge both proactive measures to prevent service disruptions and providing the required...

  • Managed Service Operations Analyst II

    4 days ago

    Pune, Maharashtra, India FIS Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About the team:We are a part of one of the leading service providers in Loan Syndication having end-to-end services providedThe process involves aligning the Trustees cash accounts with the internal bookkeeping system and producing cash flow as the result for the clientCash Reconciliation: Team is responsible for performing end-to-end Cash Reconciliation for...

  • Service Head-Client Operations

    1 week ago

    Pune, Maharashtra, India service based companies Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Alert Position -Service Head-Client OperationsExperience YearsWork location - Pune Responsible for delivery, transformation, client management and P&Lfor Customer Service and Global Service Desk Accounts Manage multiple accounts with a large team across multiplegeographies. Oversee Day to day SLAs and key deliverables Coordinates and partners...

  • Technical Operations Analyst

    1 day ago

    Pune, Maharashtra, India Davies Full time ₹ 1,50,000 - ₹ 2,00,000 per year

    Department:ITLocation:PuneDescriptionAs a Technical Operations Analyst, this role is crucial in ensuring the smooth operation and reliability of IT services and infrastructure. Your responsibilities bridge both proactive measures to prevent service disruptions and providing the required technical support and expertise to the Service Operations Team to aid...

  • Managed Service Operations Analyst I

    1 week ago

    Pune, Maharashtra, India FIS Global Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's DegreeGENERAL DUTIES & RESPONSIBILITIESAs a Managed Service Operations Analyst, you will work with various Derivative Exchanges, Clearing Brokers and FIS teams supporting the front to back trade lifecycle, from post trade execution...

  • Service Operations Analyst

    1 day ago

    Pune, Maharashtra, India Davies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Department IT Employment Type Permanent - Full Time Location Pune Workplace type Onsite Key Responsibilities Skills, Knowledge & Expertise About Davies We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.We help our clients to manage risk, operate...

  • Technical Operations Analyst

    3 days ago

    Pune, Maharashtra, India DAVIES Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    DescriptionAs a Technical Operations Analyst, this role is crucial in ensuring the smooth operation and reliability of IT services and infrastructure. Your responsibilities bridge both proactive measures to prevent service disruptions and providing the required technical support and expertise to the Service Operations Team to aid ticket and problem...

  • Analyst - Cummins CARE Operations

    1 week ago

    Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job SummaryThe Analyst – Cummins CARE Operations provides routine support to customers including end-users, distributors, and dealers seeking information through various communication channels. Working under limited supervision, the role ensures accurate documentation of inquiries, timely issue resolution, and adherence to Cummins processes and service...