Director Software Engineering

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

The Engineering Director role is to drive technical ownership of several applications and platforms within the Finance & Global Supply Management Tech Organization. Spectrum of technology footprint includes assessing, integrating & managing chatbots, balancing & control platform, content management platform, financial planning & analytics platform, third party commercial software solutions & other utilities supporting Finance & GSM business. This also will also require building & maintenance of solutions across a variety of technology stacks including open source and One Amex Platform.

This role needs to:

• Drive engineering roadmaps & solutions to enhance existing capabilities, add new features, lead initiatives focused on modernization & transformation of platform, drive operational efficiency of platform to support transformation initiatives.
• Development and maintenance of several critical applications, service integrations, and capabilities supporting the portfolio.
• Partner with technical leaders across a broader American Express Technology ecosystem to design platform architecture and drive continuous improvements of new frameworks/patterns.
• Ensure availability and performance of platforms.
• Supporting and transforming the portfolio into an Agile/Lean, SAFe enabled as required by product-centric organization. Build an environment of engineering culture.
• Drive adoption of GitHub Copilot & Copilot Agent to accelerate development velocity and improve code quality.
• Strong SRE and observability disciplines , alerting mechanisms, and comprehensive testing. Identify and implement strategies to attract and maintain a highly skilled and engaged workforce and engineering talent.
• Lead software development teams and acting as an escalation point to remove impediments. Engage in solution design and ensuring alignment of strategy, architecture, tools/methods with software engineers and architects to execute product roadmaps.
• Manage relationship with product owners, technology colleagues and other business stakeholders globally.

Minimum Qualifications

• Bachelor's degree in computer science, Computer Science Engineering, or related field required; advanced degree preferred.
• Hands-on engineering experience of leading enterprise solutions leveraging open-source technologies is a must.
• Experience of leading transformation of legacy applications/stacks to modern stacks using microservices architecture.
• 10+ years of large-scale hands-on Software Product Engineering experience with full stack (preferred) tools, Agile delivery methods in a complex environment and experience in developing solutions leveraging Open Source, Java, API, Microservices, Python.
• Experience with CICD pipelines (ie: Jenkins/CircleCI/XLR/Git/GitHub Actions).
• Experience deploying to cloud-based infrastructure resources (DevOps, CloudOps, SecOps, or SRE experience a plus).
• Experience with different architectures: (ie: mvc, microservices, async/event-based, task-based, workflow-based, ETLs, data pipelines). Experience with relational database engines (ie: MySQL, Postgres, MemSQL). Ability to effectively interpret technical and business objectives and challenges and articulate solutions.
• Strong analytical skills and programming skills, in production environment.
• Proven experience of attracting, hiring, retaining and leading top engineering talent and building high performing teams in a highly competitive market. Deep understanding of the product / technology Platform's underlying technology stack and its core components.
• Strong systems integration architecture skills and a high degree of hands-on technical expertise with a proven track record of turning new technologies into business solutions. Ability to effectively interpret technical and business objectives and challenges and articulate solutions. Experience managing in a fast paced, complex, and dynamic global environment.
• Outstanding influential and collaboration skills; ability to partner with multiple stakeholders, create transformation roadmap and drive change, drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering culture of collaboration.

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.