Sr. Customer Service Associate

Job Description
Analytical and technical support for senior team members and Client Business Partners. A BI Customer Analyst will be in support of one or several clients, operating with an analytical focus that requires category or CPS knowledge. The analyst will bring best in class reports, visualisations and insights to our clients on an adhoc basis when required. The analyst will maintain ownership for all CPS deliverables throughout the lifecycle.

What you'll do:

• Assist with the execution of projects by compiling, analyzing, and interpreting sales data and consumer data, writing client reports, and building presentations.
• Summarize data in tables, charts, and graphs, reviewing data for errors and inconsistencies.
• Draft reports and presentations with simple data interpretation (category overview as well as issue-based).
• Set up and refresh regular reports, including commentaries and highlights (CPS)
• Share and actively search for best practice examples, and implement the approach in their own work whenever possible.
• Support other team members during client meetings and presentations

Qualifications

• Student or graduate (Bachelor/Master) of Marketing, Economics or related field, or technical/engineering studies delivered in English
• 2+ Years in CPG industry
• Proven experience of 3+ years
• Strong numerical and analytical skills
• Very good knowledge of Microsoft Excel (pivot tables, vlookup, conditional functions, conditional formatting, chart building, and formatting); knowledge of VBA is an asset, PowerPoint
• Analytical and problem-solving skills
• CPG Expertise
• Business Intelligence tool experience
• Proactive, flexible and self-motivated attitude
• Strong communication skills, ability to document, present and educate others
• Willingness to take ownership and see projects to completion
• Ability to anticipate the bigger picture and are holistic by nature
• Experience and desire to create process documentation
• Fluent communication in English - verbal and written (at least C1 level)
• Results-oriented personality and ability to work to tight deadlines
• Good time- and workload management skills
• Ability to work both independently and as a team player
• Experience in working in a virtual environment and in a multicultural setting
• Diligence and attention to detail

Additional Information
Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the