Workforce Management Analyst

1 day ago

Mumbai City District, India Spring Hr Services Full time ₹ 12,00,000 - ₹ 24,00,000 per year

We are Hiring for a Leading US based Company.

Job Role:- Workforce Management Analyst

Job location:- Andheri.

Experience:- 4+years

Shift:- 24/7

Responsibilities:-


• Workforce Forecasting: Utilize historical data, trends, and business insights to accurately forecast staffing requirements. Collaborate with relevant teams to ensure adequate resources are available to meet operational demands.


• Staffing Allocation: Work closely with operational teams to understand staffing needs and allocate resources efficiently. Optimize workforce scheduling to ensure optimal coverage while minimizing costs.


• Data Analysis and Reporting: Collect, analyze, and interpret data to generate workforce planning reports. Provide insights into performance trends, identifying areas for improvement or optimization in resource allocation.


• Collaboration: Collaborate with cross-functional teams, including real-time adherence analysts and operational teams, to understand current requirements and contribute to the development of effective staffing strategies.


• Technology Utilization: Utilize workforce management tools, such as Incontact or similar, to enhance workforce planning processes. Collaborate with IT teams to address any technical issues related to workforce planning systems.


• Documentation and Reporting: Maintain accurate records of workforce planning activities, including forecasting accuracy, resource allocation, and performance trends. Prepare and distribute regular and ad-hoc reports to relevant stakeholders.


• Process Improvement: Identify opportunities to enhance workforce planning processes and contribute to the development and implementation of improvements. Stay updated on industry best practices related to workforce planning and recommend adjustments to existing processes.


• Real Time Monitoring: Monitor and analyze real-time data to ensure adherence to established schedules for call centers or operational teams. Identify and address deviations from schedules promptly, making real-time adjustments as needed.

Competencies and skills


• Proven experience in a workforce planning or related role.


• Strong analytical skills, with the ability to interpret and analyze data for accurate forecasting.


• Proficiency in using workforce management tools such as Incontact or similar.


• Exceptional attention to detail and ability to maintain data accuracy in a dynamic environment.


• Proficient in Microsoft Office suite, with a focus on Excel and other relevant software.


• Excellent organizational and time management skills.


• Ability to work independently and collaboratively in a team environment.


• Strong problem-solving aptitude and a proactive approach to addressing workforce planning issues.


• Familiarity with call center operations and scheduling software is a plus

  • Workforce Management Analyst

    1 week ago

    Mumbai, India Teleperformance Global Services Full time

    Job Title: WFM RTAGrade : IILocation: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...

  • Workforce Management Analyst

    1 week ago

    mumbai, India Teleperformance Global Services Full time

    Job Title: WFM RTAGrade : II Location: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...

  • Workforce Management Analyst

    3 weeks ago

    Mumbai, India Selections HR Services Private Limited Full time

    About the RoleWe are looking for an analytical and proactive WFM Analyst to join our Workforce Management team. The role involves forecasting, capacity planning, and performance analysis to ensure optimal resource utilization and smooth business operations.Key ResponsibilitiesForecast and model capacity based on historical data and future business...

  • Workforce Management Analyst

    3 weeks ago

    Mumbai, India Selections HR Services Private Limited Full time

    About the Role We are looking for an analytical and proactive WFM Analyst to join our Workforce Management team. The role involves forecasting, capacity planning, and performance analysis to ensure optimal resource utilization and smooth business operations.Key ResponsibilitiesForecast and model capacity based on historical data and future business...

  • Workforce Management Analyst

    4 weeks ago

    Mumbai, India Teleperformance Global Services Full time

    Job Title: WFM RTA Grade : II Location: Mumbai Malad / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...

  • Workforce Management Analyst

    1 week ago

    Mumbai, India Teleperformance Global Services Full time

    Job Title: WFM RTA Grade : II Location: Mumbai Malad / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...

  • Walk-in Drive For Workforce Management Analyst @

    3 days ago

    Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 4,50,000 - ₹ 7,50,000 per year

    Hiring Workforce Management Analyst @ ICICI LOMBARD GENRAL INSURANCE - VashiJob Summary :The Workforce Management (WFM) Analyst is responsible for optimizing workforce efficiency and productivity through effective planning, scheduling, and real-time management. This role involves analyzing historical data, forecasting future workloads, and implementing...

  • ▷ [15h Left] Workforce Analyst I

    3 weeks ago

    Mumbai, India JP Morgan Chase & Co. Full time

    Job Description Are you interested in project management and acting as a project lead Our team is a highly-collaborative inclusive environment where we value relationship-building, strategic thinking and solution-oriented members. As a Workforce Analyst on our Change the Bank team within Workforce Planning, you will have the opportunity to lead processes and...

  • Workforce Management Analyst

    1 day ago

    Mumbai, Maharashtra, India Selections Hr Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Hiring for our client: WFM Analyst to handle RTA, forecasting, capacity planning, attrition, scheduling, reporting & headcount tracking. Requires 2+ yrs WFM experience, Excel skills, and strong analytical, problem-solving & communication abilities.

  • Senior manager

    4 weeks ago

    Mumbai, India Marsh McLennan Full time

    We are seeking a detail-oriented and strategic Workforce Management / Capacity Planning and Reporting Analyst to join our Global Metrics team. This role will be based in Mumbai/Pune. This is a hybrid role that has a requirement of working at least three days a week in the officeThis role is pivotal in ensuring optimal resource utilisation and capacity...