Workforce Management Analyst
9 hours ago
About the RoleWe are looking for an analytical and proactive WFM Analyst to join our Workforce Management team. The role involves forecasting, capacity planning, and performance analysis to ensure optimal resource utilization and smooth business operations.Key ResponsibilitiesForecast and model capacity based on historical data and future business requirements.Create, maintain, and review capacity plans on a regular basis.Perform variance and root cause analysis to improve forecast accuracy.Track and maintain headcount data including new hires and attrition.Ensure accuracy and reliability of WFM reports and databases.Partner with Operations to enhance delivery processes and drive efficiency.Support projects and ad-hoc analysis as needed.Required Skills & QualificationsGraduate in any discipline.Minimum 2 years of experience in Workforce Management, with strong exposure to forecasting, scheduling, and capacity planning.Proficient in MS Excel (advanced formulas, pivot tables, data analysis).Knowledge of ACD systems and WFM tools such as IEX, Aspect, NICE, or Verint preferred.Excellent analytical, communication, and problem-solving skills.Ability to manage multiple tasks and meet tight deadlines with minimal supervision.Soft SkillsStrong initiative and ownership mindset.Organized and adaptable to changing business needs.Team player with a positive and professional attitude.
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Workforce Management Analyst
1 week ago
Mumbai, India Teleperformance Global Services Full timeJob Title: WFM RTAGrade : IILocation: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...
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Workforce Management Analyst
1 week ago
Mumbai, India Teleperformance Global Services Full timeJob Title: WFM RTAGrade : II Location: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...
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Workforce Management Analyst
1 week ago
mumbai, India Teleperformance Global Services Full timeJob Title: WFM RTAGrade : II Location: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...
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Workforce Management Analyst
2 weeks ago
Mumbai, India Teleperformance Global Services Full timeJob Title: WFM RTAGrade : IILocation: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...
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Workforce Management Analyst
1 day ago
Mumbai, India Teleperformance Global Services Full timeJob Title: WFM RTA Grade : IILocation: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...
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Workforce Management Analyst
1 day ago
Mumbai, India Selections HR Services Private Limited Full timeAbout the Role We are looking for an analytical and proactive WFM Analyst to join our Workforce Management team. The role involves forecasting, capacity planning, and performance analysis to ensure optimal resource utilization and smooth business operations.Key ResponsibilitiesForecast and model capacity based on historical data and future business...
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Workforce Management Analyst
1 day ago
Mumbai, India Selections HR Services Private Limited Full timeAbout the RoleWe are looking for an analytical and proactive WFM Analyst to join our Workforce Management team. The role involves forecasting, capacity planning, and performance analysis to ensure optimal resource utilization and smooth business operations.Key ResponsibilitiesForecast and model capacity based on historical data and future business...
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Workforce Management Analyst
1 week ago
Mumbai, India Teleperformance Global Services Full timeJob Title: WFM RTA Grade : II Location: Mumbai Malad / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...
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Workforce Management Analyst
1 week ago
Mumbai, India Teleperformance Global Services Full timeJob Title: WFM RTA Grade : II Location: Mumbai Malad / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...
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Workforce Management Analyst
1 week ago
Mumbai, India Teleperformance Global Services Full timeJob Title: WFM RTA Grade : II Location: Mumbai Malad / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...
