Support Systems Administrator

2 weeks ago

Bengaluru, Karnataka, India Version 1 Full time ₹ 6,00,000 - ₹ 12,00,000 per year

What We Offer:

  • A collaborative and supportive team environment.
  • Opportunities for professional development and certification.
  • Flexible working arrangements and a focus on work-life balance.

Key Responsibilities:

  • Monitor and manage IT support queues, ensuring timely triage and resolution of incidents and requests.
  • Respond to and resolve incoming support calls and tickets, providing first-line technical assistance.
  • Process and fulfil endpoint hardware requests in line with company standards and procedures.
  • Ensure adherence to SLM procedures and escalate issues as needed to meet service targets.
  • Maintain accurate records of support activities using the ITSM tool.
  • Collaborate with other IT teams to ensure seamless support and knowledge sharing.

Qualifications

Essential Skills & Experience:

  • Minimum2-4YIT Support experience.
  • Proven experience in a help desk or IT support role.
  • Knowledge of Windows operating systems, Microsoft Intune, and Office 365 is desirable.
  • Familiarity with endpoint hardware provisioning and lifecycle management.
  • Excellent communication and customer service skills.
  • Ability to prioritize and manage multiple tasks effectively.

Desirable Qualifications:

  • ITIL Foundation certification or equivalent experience with ITIL-based service management.
  • Experience with service desk tools and ticketing systems

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