AR Collection Specialist, Hyderabad

Job Description – AR Collection Specialist (Contract)

ESSENTIAL DUTIES AND RESPONSIBILITIES, in the area of:

• Manage outstanding and overdue receivables and minimize the risk of non-receivable accounts.
• Daily onsite contact with customers based on the latest available A/R aging list, with an objective to make sure proper actions for problem solving are taken by contacting the right persons.
• Need to visit customers frequently to solve their queries and for payments.
• Interact and co-ordinate with sales and distributors on collection matters.
• Maintain good customer relationship while driving collections.
• Ensure up to date and correct input and output of call register with comments from Customers in the accounting system.
• Support and work with internal counterparts on cash application of customer payments to ensure timely update of AR aging.
• Ensuring customers are aware of all Align's payment systems; bank transfers with local bank accounts where available, and for Cheque pick up.
• Make proposal for customers to be put on Credit Hold in line with the Terms and Conditions of Align Technology.
• Demonstrate "think customers" attitude.
• Liaise with internal counterparts on billing and collection related issues.
• Prepare and propose for approval payment plans to customer and credit management.
• Regular reporting to relevant stakeholders on the AR status and issues.
• Deliver any ad hoc reports for business needs.
• Provide support to audit processes and quality management system as required.

EXPERIENCE/QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• B. Com from a reputed university.
• Overall experience with at least 5-6 years of relevant experience in Invoicing, Credit Control and AR Collections.
• Working experience in a multinational company environment preferred, with the ability to operate in diverse cultures.
• Able to work with customers in an assertive but pleasant demeanor, with a high level of independence.
• Ability to work with distributors and sales team effectively and manage AR collections.
• Customer facing experience specially Indian local customers and be able to have effective conversations with end customers.
• Able to work effectively in a fast-paced growing organization.
• Flexible and able to work in a changing environment.
• Ability to work cooperatively and collaboratively with all levels of employees, management as well as external customers.
• Proactive, meticulous and a good team player.
• Strong verbal, written communication skills, and interpersonal skills to provide good business partnering support with a customer service focus.
• Acts with integrity and objectivity and high standards of accountability.
• Good time management skills and ability to meet assigned deadlines in a fast pace working environment.
• Highly detailed, result oriented and organized in work.
• Have a positive work attitude including willing to work some longer hours and weekends during peak periods.
• Self-motivated to learn new concepts and participate in new projects.

SKILLS REQUIRED:

• Fluent in English verbally and writing is mandatory
• Good Communicational skills (writing, oral, & presentation)
• Strong systems skills with prior experience of Finance ERP system. Working knowledge of SAP will be an advantage.
• Proficiency in Microsoft Office Applications, Advanced Excel skills with the ability to work with lookups and pivot tables

Your growth and well-being:

At Align, every smile matters. We're committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:

• Health and well-being programs to keep you thriving in both body and mind.
• Employee-exclusive discounts on Invisalign products.
• Learning opportunities through online learning resources and support for your individual development plans.
• Inclusive, global workplace that fosters collaboration, recognition and belonging.

Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align's core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace our global differences and nurture employee well-being?

Explore Align's culture here

Want to discover more about exocad and Cubicure? Click on their names for additional information.

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Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.