ServiceNow CMDB Architect

2 days ago

Bengaluru, Karnataka, India Tata Consultancy Services Full time

Job Role & Responsibilities:

Requirements Gathering and Process Mapping:
· Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.

·Understand business needs and map them to ServiceNow capabilities, ensuring streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard.

Solution and Architecture Design:
· Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams · Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules

Implementation:
· Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts). · Ensure delivery aligns with defined architecture and standards. · Provide oversight on ServiceNow configuration, customization, and integrations. · Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams

Reporting & Dashboards:
· Design custom and out-of-the-box performance analytics, reports, and dashboards Knowledge & Mentorship: · Guide and mentor development teams, BA teams, and platform administrators. · Create knowledge artifacts and reusable design templates. · Stay updated with new ServiceNow releases and ensure roadmap alignment.

Pre Sales & Solutioning:
· Support the pre-sales team with solutioning and effort estimation. · Provide product demos and support proof of concepts as required · Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap.

Experience Range: 10 to 16 Years

Job Location: Anywhere in India

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