Digital Account Manager

1 week ago

Gurgaon, Haryana, India dau Agency Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position:

Client Servicing Manager | Digital/ Media

Experience:

3+ years

Location:

Gurgaon, Haryana

About the Role:

We are looking for a proactive and detail-oriented
Client Servicing Manager

with experience in a digital marketing agency. The ideal candidate will be responsible for managing client relationships and ensuring the smooth execution of deliverables across the digital spectrum—
SEO, Paid Media, Social Media, Google Business Profiles (GBP), Content, and Tech

. This role demands strong communication skills, ownership mindset, and the ability to coordinate across internal teams and clients seamlessly.

Key Responsibilities:

  • Act as the
    primary client liaison

, ensuring alignment, timely communication, and consistent delivery.
- Drive the
execution lifecycle

across services including
SEO, Paid Campaigns (Google, Meta, LinkedIn), Social Media Marketing, GBP Optimization, Content Marketing, and Web/Tech enhancements

.
- Work closely with internal teams (SEO, Paid, Social, Creative, Tech, and Content) to ensure on-time and quality output.
- Lead
weekly planning, reporting, and review

calls with clients; ensure action items are documented and closed.
- Track KPIs and delivery SLAs across all projects; proactively flag risks, dependencies, or blockers.
- Collaborate with internal stakeholders to ensure
client expectations are translated into clear task plans

.
- Stay updated with industry trends and help identify
growth opportunities and optimizations

for clients.
- Support the strategy team in drafting proposals, pitch decks, and performance analysis reports.

Requirements:

  • Minimum
    3 years of experience

in client servicing at a digital marketing agency.
- Strong exposure to the
digital ecosystem

, including SEO, Paid Media, Social Media, GBP, and Web Projects.
- Familiarity with tools like
Google Analytics, Search Console, SEMrush, Ahrefs, Meta Business Suite, Google Ads Manager, and GMB Dashboard

.
- Excellent
client communication and stakeholder management skills

.
- Ability to multitask across projects, prioritize effectively, and maintain delivery discipline.

Comfort with
tracking KPIs

, managing timelines, and coordinating with multi-disciplinary teams.

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