Chief Technology Officer

Job Title: Chief Technology Officer (CTO)

Department: Service / Technology Operations

Location: Bangalore Location (Need to Entire India Regions )

Reporting To: Managing Directors

Experience : 15 to 20 Years

Important : We prefer candidates with a background in woodworking machinery only.

About Woodtech Consultants Private Limited

Woodtech Consultants Pvt Ltd, established in 2001, is a renowned organization delivering comprehensive consultancy and service solutions for the Woodworking Sector across the Indian, Asian, and African markets. With a strong leadership foundation, we have consistently grown by offering technical excellence, quality, and customer-centric services.

We specialize in providing consultancy for setting up new manufacturing plants, sourcing of machines, total project execution, and offering complete post-sales support. Our team of experts ensures customer satisfaction through operational efficiency and high service standards.

Job Description

We are seeking a dynamic and experienced Chief Technology Officer (CTO) to lead our service operations, technology integration, and customer support strategy. The ideal candidate will oversee the alignment of technology-driven service delivery, ensure operational efficiency, and build a roadmap for future technical advancements in machinery services and automation.

Key Roles & Responsibilities

• Strategic Oversight:
  
  Lead end-to-end service operations, including communication protocols (email, WhatsApp), installation planning, engineer deployment, and post-installation customer support.
• Technology & Service Integration:
  
  Guide the planning and execution of Installation & Commissioning (I&C) processes by coordinating with sales, marketing, and service teams, ensuring technological alignment with customer requirements.
• Operational Excellence:
  
  Build scalable systems for service engineer allocation, AMC management, expense handling, and tour approvals. Ensure accurate financial integration with accounts for invoicing and collections.
• Contract & Compliance Management:
  
  Oversee Annual Maintenance Contracts (AMC), including renewals, warranty tracking, and documentation for all paid service engagements. Ensure legal and compliance readiness in all customer interactions.
• Automation & Reporting Systems:
  
  Drive the use of platforms like GROWSMART for accurate data collection and performance tracking. Develop dashboards to compare revenue vs. service expenses for strategic reporting.
• Customer & Technical Support Strategy:
  
  Establish high-level coordination frameworks with the technical team to ensure prompt CNC and machine-related support. Provide escalation oversight for complex service/spares inquiries.
• Vendor & Spare Parts Governance:
  
  Supervise spares inventory decisions, including local/import sourcing strategies with the purchase team. Approve major spares dispatches or replacements with OEMs or principals.
• Payment & Revenue Leadership:
  
  Lead the service revenue strategy by aligning collections, paid services, and outstanding receivables with the finance and service teams. Ensure financial health of post-sales support.
• Showroom & Demo Strategy:
  
  Strategize product demo arrangements, coordinating trials based on market and customer intelligence gathered by the team.
• Cross-Functional Collaboration:
  
  Partner with sales, accounts, commercial, and purchase departments to ensure seamless end-to-end service delivery and customer satisfaction.

Candidate Requirements

• Proven experience in a senior leadership role (preferably CTO or Head of Service/Technology Operations) in the machinery, manufacturing, or industrial automation sector.
• Expertise in managing service operations, field engineering teams, and AMC contracts.
• Strong understanding of CNC machinery, automation, and post-sales technical support frameworks.
• Demonstrated ability to implement service management systems and performance monitoring tools.
• Financial acumen for managing service-related revenue, expenses, and budget planning.
• Excellent communication, negotiation, and cross-functional leadership skills.

Language Proficiency:

Fluency in Hindi, English, and Kannada is mandatory for this role.