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ServiceNow - Support Analyst
2 weeks ago
The ServiceNow Administrator will be responsible for core system configuration, administrating IT service management tool, ServiceNow. In addition, responsibilities will include coordinating, managing and performing technical activities for ServiceNow modules and applications, configuration and implementation, and assisting with production support and maintenance activities as needed..
Responsibilities
Direct Responsibilities
- Ably support an expanding and maturing ServiceNow environment.
- Working knowledge of Incident, Problem, Service Request, Change, Knowledge, Service Portal and CMDB
- Adheres to existing platform governance process for support and maintenance.
- Day to day support and maintenance of the ServiceNow platform.
- Build requested items and task using workflows/flow designer to manage process.
- Resolve ITSM Production support issues in ServiceNow.
- Create and configure Business Rules, UI Polices, UI Actions, Client Scripts and ACL's
- Create and configure Notifications, UI Pages, UI Macros, Script Includes and Formatters
- Create reports and dashboards as needed.
Contributing Responsibilities
- Training, Mentoring and Coaching user community on the Use of ServiceNow.
- Monitor Health, usage and overall compliance of ServiceNow and its applications
Technical & Behavioral Competencies
- Strong understanding of the ITIL framework & ITSM best practices
- Experience with JavaScript, XML, HTML, Single Sign-On technologies.
- Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
- Strong problem solving, decision-making, and analytical abilities.
- Ability to analyze technical requirements and translate them into actionable deliverables
Specific Qualifications (if required)
- Bachelor degree or equivalent working experience in computer-related field or equivalent work experience
- 2-4 years of experience configuring and Administering ServiceNow (latest platform version (DEV, TEST, PROD)
- Certified ServiceNow Administrator.
- ITIL v3/v4 Foundation Certification preferred.
Skills Referential
Behavioural Skills : (Please select up to 4 skills)
Ability to collaborate / Teamwork
Communication skills - oral & written
Ability to deliver / Results driven
Attention to detail / rigor
Transversal Skills: (Please select up to 5 skills)
Analytical Ability
Ability to develop and adapt a process
Ability to understand, explain and support change
Ability to develop others & improve their skills
Choose an item.
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 2 years
