Support Consultant – Customer Success
2 weeks ago
Job Title: Support Consultant – Customer Success (B2B / SaaS) - female only
Experience: 1+ Year (in a similar role)
Location: Bangalore – Bellandur
Industry: SaaS / FMCG
Shift Timing: 7:00 AM – 3:00 PM
About the Role
We're looking for a proactive Support Consultant to join our Customer Success team. The ideal candidate will have hands-on experience with SaaS products, strong communication skills, and a passion for delivering exceptional client experiences.
Key Responsibilities
- Configure software as per client requirements and support onboarding.
- Manage client interactions and coordinate with internal teams.
- Troubleshoot data/technical issues and resolve tickets within SLAs.
- Conduct UAT, quality checks, and ensure client sign-off.
- Generate reports, support master data management, and document FAQs.
- Deliver RCA for major incidents and assist with app/web upgrades.
Requirements
- Excellent communication and documentation skills.
- Strong in MS Excel and comfortable with web/mobile platforms.
- Understanding of FMCG workflows and SaaS environments.
- Ability to work in a fast-paced, startup setting.
Contact:
Mail -
Contact
Job Type: Full-time
Pay: ₹400, ₹900,000.00 per year
Work Location: In person
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