ICQA RA, All Process paths

Introduction

Amazon is seeking bright, motivated and hardworking individuals to fill Warehouse Trainer Position at our FC (fulfillment center). The ideal candidate possesses a strong work ethics, attention to detail, the ability to meet deadlines, and a commitment to customer service as it relates to product fulfillment. This position may be required to receive products using radio frequency scanners, relocate products using forklifts, pallet jacks and walkies-riders. ICQA RA may also be required to pick customer orders on all levels of a multi-level mezzanine, pack and ship customer orders and troubleshoot problems to resolution. ICQA RA are expected to understand all aspects of production, adhere to strict safety, quality and production standards, and be willing to work in multiple shifts. The position also required a strong will on the part of the candidate to fit into any role that needs to perform in the fulfillment center not limited to picking an order, stowing a cart and loading or unloading of material. The job is demanding, and filled with learning and fun, as we aim to provide the best services to our customers at all times.

Each employee must be able to perform all of the job duties and physical requirements in the work environment as described below on a regular basis with or without reasonable accommodation in order to meet the requirements of the job as a FC Trainer:

RA Best Behavior

• Listening to associates and be supportive to managers.
• Answering requests and always gets back to people.
• Lead by example, doing what we say and act how we say
• Must be approachable, talking to employees to know how can L&D better, and contribute towards employees job.
• Must exhibit the best behavior while at work.
• Always be up to date with the latest techniques, tools, and processes.
• Be right, honest, and be willing to accept mistakes.
• Be willing to push their limits and accept more responsibilities

Key job responsibilities

• Help and assist the AM to foster the development and growth of employees.
• Help and assist the AM to create and implement training plans for managers, trainers and others.
• Creates/updates accurate and useful information on-the-job tasks, SOPs and training aids/visuals.
• Identify any production and scheduling conflicts, and report swiftly to AM.
• Responsible for managing the learning department so that new and existing FC associates, specialists, and managers are optimally trained and developed.
• Identify potential ambassadors/trainers and groom them to take various warehouse process training.

Leadership

• Lead team of associates, ambassadors and Trainers.
• Develop and manage cross functional team to meet the operational needs.
• Track metrics of associates, ambassadors and trainers and report any gaps to AM.

Administrative - Update, track and record training, including progress and skill sets.

• Help and assist to create and manage training content and documentation.
• Understand and implement methods for gathering and tracking training metrics.
• Track and communicate assignments and progress.
• Conduct training and compliance audits on associates.

A day in the life

A day in the life

• Works on key business aspects of safety, quality, customer experience, and productivity of their department.
• Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.
• Follow FC leadership routine and partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.
• Support all safety programs and compliance to ensure a safe work environment for all associates.
• Participate in process improvement initiatives of the department.

• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications

• Bachelor's degree in Executive Assistant or Business Administration
• 1+ years of manufacturing or customer-facing environment experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.