Spot Offer For International BPO Sal Up To 6 L

2 days ago

Bengaluru, Karnataka, India Wroots Global Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Title: Customer Support Representative (Results Associate)

Location: Bengaluru

Job Type: Full-Time

Job Description:

This position involves acting as the front line of interaction with customers, providing support via phone for both inbound and outbound calls. The role also includes documenting customer issues and feedback to improve the overall customer experience. The ideal candidate should be customer-centric with strong interpersonal and communication skills.

Roles and Responsibilities:

  • Front-line customer support.
  • Answer technical inquiries.
  • Provide resolutions using available resources.
  • Deescalate challenging situations.
  • Document cases in CRM.
  • Assist customers with product information, purchases, store locations, assembly troubleshooting, incident management, repairs, warranty support, and wireless connectivity issues.

Qualifications:

  • Bachelor's degree in any field.
  • 0-3 years of experience in technical support or customer service with technical knowledge.
  • Knowledge of technical products, networking, Wi-Fi.
  • Basic understanding of Windows, Mac OS, and computer hardware.
  • Familiarity with consumer electronics.
  • Willing to work in night shifts & possible rotational shifts and 24/7 work schedule.
  • A2/B1 English proficiency and typing speed of 25 WPM with 95% accuracy.
  • Experience with CRM and case management.

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