UAE National Service Advisor

Job Description

UAE National Service Advisor | Al-Futtaim Automotive | Toyota Abu Dhabi

Date: 21 Oct 2025

Location: Abu Dhabi, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 173024

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Groups entrepreneurship and relentless customer focus enable the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

We are looking for a UAE National Service Advisor with fluent English-speaking skills and some experience in customer service for the role.

This is a full-time permanent role located in Abu Dhabi.

What you will do

• To provide full support to all customers visiting the service center.
• To be the first point of contact to welcome and identify customers needs.
• Ensure customers are given the Worlds Warmest Welcome when entering the branch.
• Responsible for ensuring all customers with appointments are directed to the correct executive. The aim is to give a smooth transition from entering the branch to the introduction to the sales executive, in turn, making sure the customer receives a professional service.
• Ensure all customers receive a warm send-off on exiting the branch. The aim is to make our customers feel acknowledged and to show that we care.

Required skills to be successful

• Able to communicate effectively.
• Customer service experience will be an added advantage.
• Good knowledge in MS Office, especially MS Excel.
• UAE National with family book.

About the team

The role will report to the Aftersales Manager, and you will be working in a busy workshop environment wherein you will be dealing directly with all levels of people in the organization.

What equips you for the role

The ideal candidate for this role should possess a High School Diploma. You should also be able to communicate effectively with strong customer service, analytical and communication skills. You should be highly motivated and passionate about cars.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with a presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing, and aftersales, and we are firmly established as the regional representative of some of the worlds most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive, and we empower talent to move forward.

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