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Sr. Collections Specialist

2 weeks ago

Greater Kolkata Area, India Meazure Learning Full time US$ 90,000 - US$ 1,20,000 per year

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision.

"To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently."

Our Vision starts with our values—Hungry, Humble and Smart. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning.

The Role
The
Sr. Collection Specialist
is a key contributor to the financial health of the organization, responsible not only for managing complex receivables but also for leading efforts to optimize the collections process. This role requires a proactive, analytical, and strategic thinker who can collaborate cross-functionally, provide guidance to junior team members, and drive process improvements. The Senior Collection Specialist serves as a subject matter expert, escalating critical issues, analyzing trends in aging accounts, and presenting key insights and recommendations to leadership.

The Responsibilities

  • Manage a high-volume portfolio of receivables with a strategic approach to ensure timely and efficient collections in accordance with company policies and KPIs.
  • Serve as a primary point of contact for escalated collection matters, working closely with the Finance Department, Account Managers, and Sales leadership to resolve complex issues.
  • Lead and mentor junior collection specialists by providing guidance, training, and support on best practices.
  • Analyze aged receivables and develop targeted action plans for high-risk or high-value accounts.
  • Monitor and report on key A/R metrics; present findings, trends, and recommendations to senior finance leadership during regular review meetings.
  • Identify root causes of recurring billing or payment issues and propose cross-functional solutions to reduce DSO and improve the customer experience.
  • Maintain accurate and detailed collection notes, including payment commitments, disputes, and resolutions, using advanced Excel tracking and reporting.
  • Ensure customer payments are applied accurately; investigate discrepancies and work with accounting to correct misapplications.
  • Recommend and prepare complex debit/credit memos for leadership approval, backed by proper documentation and analysis.
  • Ensure compliance with data security and financial regulations, including handling of sensitive payment data.
  • Contribute to continuous process improvement initiatives in the billing and collection lifecycle.
  • Lead or participate in special projects, audits, or systems implementations related to revenue cycle optimization.

The Desired Attributes

  • 4+ years of experience in accounts receivable, credit/collections, or revenue cycle management, preferably in a high-volume or B2B environment.
  • Bachelor's degree in accounting, Finance, Business Administration, or related field required.
  • Strong understanding of financial accounting principles and A/R systems; Sage Intacct experience preferred.
  • Advanced Excel skills required (pivot tables, VLOOKUP, SUMIFS, data analysis tools).
  • Proven track record of reducing DSO and improving collection processes through strategic initiatives.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong interpersonal and communication skills with the ability to influence and build relationships at all levels.
  • Self-starter with excellent time management and organizational skills.
  • Experience with internal controls, compliance standards, and secure handling of financial data.

Additional Position Information:

  • Remote Opportunity
  • Core Hours: As per business requirement, core hours 8 hours per day/one hour break
  • Core Days Worked: Monday - Friday

The Benefits:

  • Company-Sponsored Health Insurance
  • Competitive Pay
  • Healthy work Culture
  • Career Growth Opportunities
  • Learning and Development Opportunities
  • Referral Award Program
  • Company Provided IT Equipment

Learn more at

Meazure Learning is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Meazure Learning is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meazure Learning are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Meazure Learning will not tolerate discrimination or harassment based on any of these characteristics.