Brokerage Analyst

7 days ago

Gurgaon, Haryana, India 140d0197-c26f-4f83-9219-efb4b90bd070 Full time ₹ 5,00,000 - ₹ 15,00,000 per year

BPO Hiring Requirements: Brokerage & Crypto Support Specialist

Position Overview

Specialized customer service role supporting retail investors in German and European capital markets with queries related to brokerage transactions (stocks, ETFs, derivatives) and crypto trading.

Mandatory Experience Requirements

Domain Experience (Ideally at least 1 year)

Capital Markets Customer Support: Direct experience handling customer queries related to:

Stocks and ETFs

Derivatives

Crypto trading

Order execution (market/limit/stop orders, spreads)

Market Infrastructure Knowledge: Demonstrable understanding of:

German and European trading venues (e.g. Lang & Schwarz Exchange, Bankhaus Scheich for crypto)

Order execution types

Instrument availability and trading status

Crypto Market Knowledge:

Familiarity with major crypto assets (BTC, ETH, SOL, etc.)

Crypto pricing and spread mechanics

Technical Competencies

Trading Operations & Execution:

Order lifecycle management (placement, execution, cancellation, rejections)

Understanding bid/ask spreads, slippage, and liquidity concepts

Familiarity with derivatives

Required Skills & Qualifications

Numerical Proficiency:

Strong comfort with calculations

Ability to explain complex financial scenarios in a simple way

Language Requirements:

English: Fluent (C1 level minimum)

Clear written and verbal communication: ability to explain trading processes

Specific Industry Background (Preferred)

Ideal Candidates Will Have Worked For:

European retail brokers or online trading platforms

Banks with securities/crypto brokerage services

Crypto exchanges or market makers

BPO/Shared service centers supporting financial institutions

Key Responsibilities Preview

The selected candidates will handle:

Responding to customer queries on order execution, product availability, and market events

Investigating failed or delayed executions and providing transparent explanations

Supporting customers with questions related to trading, spreads, and settlement

Screening Criteria

Must-Have Filters:

Minimum 1 year in financial services customer support

Hands-on experience with securities/crypto transactions

Strong numerical and analytical skills

Case study: Explain order types and the reasons why a limit or stop order are not executed

Pass the brokerage hiring test

Red Flags (Automatic Disqualification):

No experience with capital markets instruments

Purely generic customer service background

Inability to explain basic concepts (bid/ask spread, limit vs. market order)

Interview Assessment Areas

Technical Round: Trading/crypto scenarios, order execution logic

Process Round: Handling order discrepancies

Customer Handling: Explaining complex financial topics clearly

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