IT Help Desk Executive

2 days ago

Gurgaon, Haryana, India IGT Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Position: IT Help Desk Executive

Location: Gurugram

6 Days Working / Work from office

Essential Duties and Responsibilities:

• 1+ years of IT experience with Help Desk Support.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries/tickets on time either in person or over the phone or via tickets.

• Write training manuals.

• Maintain the daily performance of computer systems.

• Respond to email messages for users seeking help.

• Ask questions to determine the nature of the problem.

• Walk the customer through the problem-solving process.

• Install, modify, and repair computer hardware and software.

• Run diagnostic programs to resolve problems.

• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

• Install computer peripherals for users.

• Follow up with customers to ensure issue has been resolved.

• Run reports to determine malfunctions that continue to occur.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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