Senior Salesforce Developer

2 weeks ago

Chennai, Tamil Nadu, India Canny Digital Solutions Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Company Description

Canny Digital Solutions Pvt Ltd is rapidly growing and excels in the field of Digital Transformation. We assist organizations in adopting a digital-first mindset, creating or modifying existing business processes, streamlining operations, and driving exceptional customer value.

Overview

We are seeking an experienced Salesforce Support & Development Specialist to

maintain and enhance customized Salesforce instance that integrates with a

back-office, on boarding and OAC platforms. This role requires expertise in

Apex development, custom integrations, and complex system maintenance due

to extensive customizations implemented by previous developer architects.

Key Responsibilities

Core Technical Responsibilities

Development & System Maintenance

  • Develop and maintain existing Apex code for custom CRM functionalities, manage Salesforce flows for business process automation, and implement validation rules while ensuring optimal system performance and stability

Integration & Data Synchronization

  • Support complex bidirectional integrations with Back-Office and OAC platforms, troubleshoot data synchronization errors, monitor "approved for sync" and "update required" field functionality, and manage Okta authentication integration.

Case & Account Management

  • Maintain case functionality for compliance and sales team workflows, manage case queues and subject categorization, handle suspicious activity case creation, and support account creation processes for various account types.

User Administration & Knowledge Transfer

  • Manage user permissions and profile configurations, assist with portal user creation, provide system training to team members, create process documentation, and support knowledge transfer initiatives

Critical Project Deliverables.

  • Complete PII Encryption Implementation (High Priority - Due by early October 2025)
  • Participate in bi-weekly sprints with 10-15 deliverables per sprint
  • Ensure proper data flow from accounts, contacts, and due diligence opportunities
  • Support onboarding system data synchronization to Salesforce

Required Qualifications

Technical Expertise

  • Salesforce Certifications: Platform Developer I/II, Administrator
  • required

Advanced proficiency in:

  • Financial Services Cloud
  • Service Cloud
  • Experience Cloud
  • Data Cloud
  • Einstein Analytics/Tableau CRM
  • Marketing Cloud
  • Salesforce Shield (Encryption) - Critical
  • Integration expertise:
  • MuleSoft Integration Platform
  • API development and management
  • Bidirectional data synchronization

Development Skills

  • Expert-level Apex development experience
  • Custom Salesforce development and configuration
  • Flow creation and optimization
  • Complex validation rule management
  • Experience with heavily customized Salesforce environments

Experience Requirements

  • Minimum 5+ years of Salesforce development experience
  • Proven experience with PII encryption and data security compliance
  • Experience working with financial services or compliance-heavy
  • environments
  • Strong troubleshooting and problem-solving skills
  • Experience with legacy system maintenance and knowledge transfer

Preferred Qualifications

  • Experience with Okta integration and SSO implementations
  • Previous work in financial /Banking services or regulated industries
  • Experience with compressed timeline delivery
  • Strong documentation and knowledge transfer capabilities
  • Agile/Sprint methodology experience

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