Manager - Social Content Team

1 week ago

Jaipur, Rajasthan, India DTA Business Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Manager - Social Content Team

Location Jaipur (Work from Office)

CTC As per industry standards

Shift USA/UK/Australia/India

We seek a talented and creative content manager to join our team at DTA Business Solutions.

We are looking for an experienced and highly organized Manager to lead our global team responsible for responding to customer reviews and creating social media content for clients across the US, Australia, and UK. This role plays a critical part in shaping our clients online reputation and brand voice across key markets.

In the initial phase, the focus will be on review responses—ensuring every response aligns with brand tone, industry best practices, and compliance standards. Over time, the team's scope will expand to include social media content creation for client accounts.

Key Responsibilities:

Team Leadership & Operations

  • Lead, train, and manage a distributed team handling client review responses and social media content.
  • Build processes and quality standards for timely, brand-aligned, and compliant responses.
  • Ensure consistent performance, workload balance, and coverage across US, AU, and UK time zones.
  • Track team productivity, quality, and SLA adherence through dashboards and regular reviews.
  • Work closely with QA and operations teams to continuously improve efficiency and accuracy.

Review Response Management

  • Oversee review responses across multiple industries, ensuring tone, empathy, and professionalism.
  • Develop and maintain industry-specific response templates and guidelines.
  • Review escalated cases to ensure sensitive or complex responses meet quality standards.

Social Media Content Development

  • Build and scale the process for creating on-brand social media posts for client accounts.
  • Collaborate with marketing and design to align social content with client goals and seasonal campaigns.
  • Ensure compliance with platform best practices and client approvals.

Reporting & Insights

  • Prepare weekly and monthly reports on review response volumes, turnaround times, and sentiment.
  • Share insights and feedback loops with internal stakeholders for client experience improvement.

Qualifications & Skills:

  • 5+ years of experience in digital marketing, social media, or reputation management.
  • 2+ years of experience managing teams or operations.
  • Strong understanding of online reputation management (ORM) and social media trends.
  • Excellent written English and attention to tone, grammar, and context.
  • Proven ability to manage multi-region operations and shift coverage.
  • Strong analytical, communication, and project management skills.
  • Familiarity with tools like Birdeye, Sprout Social, Hootsuite, or similar platforms preferred.

Success in This Role Looks Like:

  • High review response quality and adherence to brand tone across industries.
  • SLA compliance for all time zones.
  • Clear, scalable process for social content creation.
  • Engaged, trained, and high-performing team delivering measurable client impact.

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