Associate Operations Manager

Who we are:

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone. 

Designation: Associate Operation Manager (4M)

Role Objective: Handling the multi-specialty clients, collaboration with onshore, quality & training team proactive approach to handle quality escalations. To ensure the delivery of accurate, efficient, and compliant medical coding service. This role aims to lead and develop a team of medical coders, uphold the highest standards of coding accuracy, and enhance operational workflows. By fostering a collaborative and supportive team environment, optimize coding processes, reduce errors, and contribute to the organization's financial and operational success.

Essential Duties and Responsibilities:

Leadership and Supervision:

• Lead and supervise a team of medical coders, ensuring adherence to coding standards and protocols.
• Conduct performance evaluations and provide constructive feedback to team members.

Compliance:

• Maintain compliance with Epic, healthcare regulations, coding guidelines, and organizational policies.

Quality Assurance:

• Implement and monitor quality assurance processes to ensure high accuracy and consistency in coding.
• Error analysis and implement corrective actions.

Training and Development:

• Identify the training needs for new and existing coders to enhance their skills and knowledge.
• Stay informed about updates in coding practices and share relevant information with the team.

Operational Efficiency:

• Collaborate with other departments to streamline coding processes and improve workflow efficiency.
• Develop and implement strategies to reduce coding errors and improve turnaround times.

Problem Resolution:

• Address and resolve any coding-related issues or discrepancies promptly.
• Provide expert guidance and support to the team on complex coding cases.

Reporting and Analysis:

• Generate and analyze reports on coding performance and productivity.
• Provide insights and recommendations to senior management for process improvements.

Stakeholder Communication:

• Communicate effectively with internal and external stakeholders to ensure alignment and understanding of coding requirements.
• Represent the coding team in meetings and discussions with other departments.

Certification: Any Certification from AAPC or AHIMA

Skill Set:

Possess comprehensive domain expertise in outpatient specialties, particularly ED & E/M Coding (IP & OP). Over 7 years of experience in Medical Coding, including a minimum of 1 year in a Team Lead position. Exhibit the capability to coordinate multiple projects and initiatives concurrently. Be self-motivated with outstanding personal and interpersonal skills, an attentive listener, and possess excellent communication abilities. Have the capacity to formulate and implement action plans and strategies effectively. Exhibit strong team management skills and the ability to engage with the team in a constructive manner. Demonstrates proficiency in Microsoft Excel and PowerPoint.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:

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