Frontline PS Support Engineer

Job Description

Realize your potential by joining the leading performance-driven advertising company As a Technical Support Engineer (L1) on the Global Technical Support team in our Gurugram Office, youll play a vital role in troubleshooting real-world client issues, learning continuously, and ensuring a seamless experience for Taboolas publisher partners. Youll work closely with experienced support engineers, cross-functional teams, and global stakeholders to ensure a seamless experience for Taboolas publisher partners. This role provides hands-on exposure to Taboolas proprietary systems, web technologies, and industry-standard monitoring and analytics tools.

To thrive in this role, youll need:

• 12 years of experience in a technical support or customer-facing engineering role
• Hands-on experience with HTML, CSS, JavaScript, and SQL
• Familiarity with monitoring and analytics tools like Kusto, Grafana, BigQuery, or Google Analytics is a strong plus
• Excellent verbal and written communication skills in English
• Strong troubleshooting, analytical, and problem-solving mindset

Bonus points if you have:

• Ability to manage multiple issues simultaneously in a high-pressure environment
• Willingness to work in rotational shifts as part of a global 247 support model

How youll make an impact:

• Troubleshoot and resolve issues raised by publishers across Taboolas ad-serving stack, integrations, and reporting systems
• Debug front-end code issues using HTML, CSS, JavaScript and related technologies
• Handle daily support tickets, investigate performance alerts, and ensure timely communication with stakeholders
• Collaborate with R&D, Product, and other internal teams to escalate and resolve more complex technical problems
• Maintain accurate documentation of issues, solutions, and troubleshooting steps in internal systems
• Participate in training and knowledge-sharing sessions to continually improve expertise and processes

Why Taboola?

If you ask Taboolars what they love about working here, theyll tell you that theyve been empowered to realize their full potential while growing and learning from and with smart and talented people. Theyll also share more about: Adam Singolda, Taboola Founder and CEO says; You can copy anything from another business but you cant copy a companys culture.

• Well-being: Enjoy comprehensive benefits, including health coverage, fully stocked kitchen.
• Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.
• Work with some of the biggest names: Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.

Ready to realize your potential?

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need. Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog.

About Taboola

Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale. Taboola works with thousands of businesses who advertise directly on Realize, Taboolas powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboolas technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.

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Locations - Gurugram, India

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