Quality Solutions Manager

Manager – Quality Solutions

Role Responsibilities:

• Develop and manage project plans, including spend, resourcing and deliverables to design, configure, and develop Quality solutions using technologies such as SAP standard configuration, SAP QM, PP ,WM and FIORI
• Able to Configure, design, development and implementation of Digital projects leveraging enterprise core solutions including but not limited to SAP ECC (modules – MM, PP, QM, WM), SAP S/4.
• Learn and gain expertise in Pfizer's Plant network global model template focusing on product quality and batch management. Also learn Pfizer's Business Processes relevant to these solution areas.
• Design solutions for Continuous Improvement Enhancement Requests (ERs) that are high quality, reflect the most optimal use of available funding, and are implemented in a way that does not adversely impact Pfizer's global SAP footprint.
• Communicate effectively with stakeholders at various locations globally to ensure that they are adequately informed about the status of requests submitted by them and are kept abreast on progress made and issues encountered.
• Serve as a Project Manager for bigger projects and serve as a coach to the contractors on smaller projects. Take responsibility for the deliverables and ensure cost and timeline commitments made to the business are adhere.
• Conduct business requirements gathering meetings and workshops in an efficient and productive manner and documents minutes, notes and requirements concisely.
• Translate business requirements into technical specifications and liaise with technical development teams to develop and implement system solutions to satisfy business needs.
• Develop cost estimates for projects, create spend forecast and maintain project financial details in Pfizer internal tools and project portfolio systems.
• Stay abreast of new technology trends and look for ways to apply new technologies where it makes sense.
• Learn and adopt internal working procedures and foster conformance and standardization. Also suggest way to improve procedures and practices.
• Partner closely with other Solutions Teams for cross-functional projects, and with other work streams within the Supply Chain Solutions Team such as TechDev, Integration, Data, Business Adoption, Compliance, BI, Serialization, and Security.
• Engage with in cross functional teams including key business stakeholders within Pfizer Global Supply (PGS) and Digital colleagues to contribute to the business process and system development life cycle.
• Provide technical and functional guidance to key stakeholder within PGS
• Assist in unit, cycle, and integration testing of developed programs including but not limited to SAP PP, QM, WM and SAP Fiori.
• Ensure compliance to GMP, deployment standards and quality guidelines with regulatory related obligations are executed with the highest standards of compliance
• Support testing and other activities necessary for SAP IDOC/File interfaces.
• Develop ideas and lead complex projects within and across multiple business units / Digital delivery centers

• Bachelor's degree in computer science or Engineering degree and 5 years of relevant experience
• 8 years' experience in IT system design and/or delivery, 5 years in Pharma or business process experience
• At least 5 years of experience working on SAP Quality Management Module, plus very good knowledge in LIMS interface, IDOCS and integration points with Materials Management, Process Order Execution and Warehouse Management. Experience in S4 Hana will be preferable.
• Demonstrable experience in software development lifecycles using agile principles and DevOps practices
• A thorough understanding of system GMP /GDP requirements in detailed knowledge of IT system design and the maintenance lifecycle in GMP environments.
• Knowledge or familiarity with the production support process, including tasks, escalation routes, communications, and other related activities
• Proven track record of a successful team lead and solution design.
• Excellent written and verbal communication skills, with the ability to communicate with business and technical people alike
• Excellent presentation and facilitation skills, with the ability to interact with various levels of management
• Excellent organization and problem-solving skills
• Excellent leadership and project management skills
• Quick learner. Demonstrate initiative and ownership.
• Ability to operate in a global multi-cultural environment of time zones and requirements
• High degree of business process acumen understanding the life cycle of product creation (Plan, Source, Make, Deliver, Return).

PREFERRED QUALIFICATIONS

• SAP Quality Management and industry experience

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

PHYSICAL/MENTAL REQUIREMENTS

• Able to manage contract resources if needed. Mentally strong, able to communicate well and work with Teams.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Travel as needed

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.