Customer Service Executive CSE

2 weeks ago

Gurgaon, Haryana, India Infiniserve IT Solutions Inc. Full time ₹ 6,24,144 - ₹ 37,88,649 per year

Key Responsibilities:

  • Respond promptlyto customer inquiries via phone, email, chat, or social media.
  • Identify and assess customers' needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Provide feedback on the efficiency of the customer service process.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline (preferred).
  • Proven customer support experience or experience as a client servicerepresentative.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Prior experience in customer service or support roles is an advantage.

Preferred Qualifications:

  • Both fresher and experienced candidates can apply for this customer service role.
  • Experience in telecom, BPO, and Telesales.
  • Fluency in English and Hindi.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20, ₹31,721.33 per month

Benefits:

  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Language:

  • English (Required)
  • Hindi (Preferred)

Work Location: In person

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