Customer Support Executive

2 days ago

Tanjore, Tamil Nadu, India -3949-412a-a12f-d4dffc071fa3 Full time ₹ 2,00,000 - ₹ 6,00,000 per year

About Our Client : A Leader in Payment Domain

Our Client is a software product and consulting company in the payment solutions

space offering tool development for the entire payment ecosystem. With our Client you don't just work, become part of a movement that's changing the payment domain

Location : Bangalore, India

Role - Customer Support Executive – Software Products

Experience :

1 - 3 years of experience in B2B customer support in Software products.

Mode of Work

 First 3 months Work from office (10am to 7pm), afterwards Work From Home (Night shift – 8pm to 5am)

 Office visit – two weeks once

The ideal candidate should have excellent communication skills in English, strong computer

proficiency, and a customer-first attitude.

Responsibilities:

 Provide timely and professional support to customers via Email and Jira.

 Assist customers in using and navigating our company's Software products.

 Resolve customer issues effectively, ensuring a high level of satisfaction.

 Understand our products and licenses to minimize the issue escalation

 Maintain accurate documentation of customer interactions using Jira tool.

 Ensure the SLAs are met and customer is kept abreast of the status of their issues or

queries

 Collaborate with internal teams to ensure prompt issue resolution.

 Identify recurring problems and share feedback for product or process improvements.

 Follow established procedures for escalation of unresolved issues.

Required Skills & Qualifications:

 Bachelor's degree or equivalent.

 1 - 3 years of experience in B2B customer support in Software products.

 Excellent English communication skills – both verbal and written.

 Right etiquettes, professionalism and confidence to communicate with customers from

international time zones.

 Computer skills including JIRA Service desk (must have), Microsoft Office, and email

platforms.

 Ability to work independently and manage time efficiently during night shifts.

 Customer-focused mindset with problem-solving

If interested, please share your profiles to

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