Hub Manager PTL Operations

4 days ago

Bengaluru Coimbatore Delhi NCR, India Nirvaan Infracom Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description: Hub Manager

The Hub Manager is responsible for overseeing the day-to-day operations of a logistics hub, ensuring efficient handling of inbound and outbound shipments, maintaining service quality, and driving operational excellence. This role demands strong leadership, process discipline, and cross-functional coordination to meet service level agreements (SLAs), cost targets, and compliance standards.

Key Responsibilities

  • Operational Oversight

  • Manage all hub activities including receiving, sorting, dispatching, and inventory control.

  • Ensure timely and accurate movement of goods across the network.

  • Team Leadership

  • Supervise hub staff including supervisors, handlers, and drivers.

  • Conduct training, performance reviews, and enforce discipline.

  • Process Compliance

  • Implement and monitor SOPs for handling, safety, and documentation.

  • Ensure adherence to regulatory and company compliance standards.

  • Performance Monitoring

  • Track KPIs such as TAT, load factor, damage rate, and delivery accuracy.

  • Generate daily/weekly reports for management review.

  • Vendor & Fleet Coordination

  • Liaise with transporters, third-party vendors, and fleet operators.

  • Ensure vehicle availability, route planning, and cost optimization.

  • Customer & Stakeholder Engagement

  • Resolve service issues, delays, and escalations.

  • Coordinate with customer service and sales teams for smooth operations.

  • Technology & MIS

  • Use TMS/WMS systems for tracking, reporting, and exception handling.

  • Maintain dashboard-ready data for CXO-level visibility.

Key Result Areas (KRAs)

KRA CategoryMetrics / DeliverablesOperational Efficiency- On-time dispatch rate

- Hub throughput vs capacityCost Optimization- Cost per shipment

- Fuel and labor cost controlService Quality- Damage/loss rate

- Delivery accuracy

- SLA adherenceTeam Productivity- Attendance & shift adherence

- Task completion rateCompliance & Safety- Audit scores

- Incident-free days

- SOP adherenceTechnology Adoption- TMS/WMS usage rate

- Exception closure via systemStakeholder Satisfaction- Vendor scorecards

- Internal escalation resolution time

Open Locations

Ahmedabad | Bangalore | Bhubaneswar | Chennai | Coimbatore | Delhi NCR | Guwahati | Indore | Jaipur | Kolkata | Lucknow | Mumbai | Nagpur | Pune

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