Hub Manager PTL Operations
3 days ago
Job Description: Hub Manager
The Hub Manager is responsible for overseeing the day-to-day operations of a logistics hub, ensuring efficient handling of inbound and outbound shipments, maintaining service quality, and driving operational excellence. This role demands strong leadership, process discipline, and cross-functional coordination to meet service level agreements (SLAs), cost targets, and compliance standards.
Key Responsibilities
Operational Oversight
Manage all hub activities including receiving, sorting, dispatching, and inventory control.
Ensure timely and accurate movement of goods across the network.
Team Leadership
Supervise hub staff including supervisors, handlers, and drivers.
Conduct training, performance reviews, and enforce discipline.
Process Compliance
Implement and monitor SOPs for handling, safety, and documentation.
Ensure adherence to regulatory and company compliance standards.
Performance Monitoring
Track KPIs such as TAT, load factor, damage rate, and delivery accuracy.
Generate daily/weekly reports for management review.
Vendor & Fleet Coordination
Liaise with transporters, third-party vendors, and fleet operators.
Ensure vehicle availability, route planning, and cost optimization.
Customer & Stakeholder Engagement
Resolve service issues, delays, and escalations.
Coordinate with customer service and sales teams for smooth operations.
Technology & MIS
Use TMS/WMS systems for tracking, reporting, and exception handling.
- Maintain dashboard-ready data for CXO-level visibility.
Key Result Areas (KRAs)
KRA CategoryMetrics / DeliverablesOperational Efficiency- On-time dispatch rate
- Hub throughput vs capacityCost Optimization- Cost per shipment
- Fuel and labor cost controlService Quality- Damage/loss rate
- Delivery accuracy
- SLA adherenceTeam Productivity- Attendance & shift adherence
- Task completion rateCompliance & Safety- Audit scores
- Incident-free days
- SOP adherenceTechnology Adoption- TMS/WMS usage rate
- Exception closure via systemStakeholder Satisfaction- Vendor scorecards
- Internal escalation resolution time
Open Locations
Ahmedabad | Bangalore | Bhubaneswar | Chennai | Coimbatore | Delhi NCR | Guwahati | Indore | Jaipur | Kolkata | Lucknow | Mumbai | Nagpur | Pune
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