Sales Coordinator

2 days ago

Vashi Navi Mumbai, India Anusaya Fresh Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Key Responsibilities:

1. Sales Support & Order Management:

  • Process sales orders accurately and efficiently received from the sales team or directly from customers.
  • Prepare and send quotations, proforma invoices, and order confirmations.
  • Coordinate order fulfillment by liaising with the warehouse, dispatch, and logistics teams in Vashi.
  • Track order status from initiation to delivery, ensuring timely execution.
  • Manage documentation related to sales and delivery (e.g., delivery challans, invoices).

2. Customer Relationship Management:

  • Serve as a primary point of contact for customer inquiries regarding order status, product availability, and pricing.
  • Build and maintain strong, long-lasting customer relationships.
  • Address and resolve customer complaints or issues promptly and professionally, coordinating with the relevant teams.
  • Gather customer feedback and communicate it to the sales and management teams.

3. Data Management & Reporting:

  • Maintain and update the customer database and sales records.
  • Prepare daily, weekly, and monthly sales reports for management.
  • Track sales team performance metrics and assist in sales analysis.
  • Monitor inventory levels in coordination with the warehouse to ensure product availability.

4. Coordination & Communication:

  • Act as a communication bridge between the sales team, customers, and internal departments (logistics, accounts, warehouse).
  • Schedule appointments and meetings for the sales team as required.
  • Assist in the preparation of sales presentations and marketing collaterals.

Required Skills and Qualifications:

  • Education: Bachelors degree in Business Administration, Marketing, Commerce, or a related field.
  • Experience: 1-3 years of experience in a sales coordination, customer service, or admin support role. Experience in the FMCG, fresh food, or retail industry is a significant advantage.

  • Technical Skills:

  • Proficiency in MS Office (especially Excel for reporting and PowerPoint).

  • Experience with Tally or other accounting/ERP software is highly preferred.

  • Familiarity with CRM software is a plus.

  • Language: Excellent command of written and spoken English and Hindi. Knowledge of Marathi is a plus.

  • Personal Attributes:

  • Exceptional organizational and multitasking abilities.

  • Strong communication and interpersonal skills.
  • Proactive problem-solver with a keen eye for detail.
  • Ability to work effectively in a fast-paced environment.
  • Team player with a positive and customer-centric attitude.Role & responsibilities

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