M365 - Support Lead
4 days ago
About Position:
The L2 Support Engineer for Microsoft 365 provides advanced technical support, troubleshooting, and administration for O365 services. This role acts as an escalation point for L1 support teams and ensures smooth operations, timely issue resolution, and high-quality service delivery across the Microsoft 365 ecosystem.
- Role: M365 - Support Lead
- Location: Bangalore
- Experience: 10 to 12 Years
- Job Type: Full Time Employment
What You'll Do:
- Collaboration Services:
- Provide second-level technical support for Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, Intune, and Azure AD.
- Troubleshoot and resolve escalated incidents related to: Email flow, mailboxes, distribution lists, Teams calling, meetings, and collaboration issues, SharePoint/OneDrive access, sync, and permissions, Authentication issues (MFA, SSO, conditional access), Licensing and user provisioning.
- Perform advanced administration tasks such as: Managing O365 security & compliance policies, Configuring Exchange Online rules, connectors, and transport settings, Managing SharePoint sites, permissions, and storage, Monitoring service health and incident advisories, Work with Microsoft support for unresolved or complex issues, Document troubleshooting steps, solutions, and SOPs for L1 teams, Support onboarding/offboarding processes and user lifecycle management, Participate in root cause analysis (RCA) and continuous improvement initiatives, Ensure adherence to ITIL processes (Incident, Problem, Change Management).
Expertise You'll Bring:
- Strong, demonstrated expertise in PowerShell for O365 automation and reporting. Understanding of networking fundamentals (DNS, TCP/IP, firewalls). Familiarity with security concepts such as DLP, retention policies, and compliance. Ability to analyze logs, message traces, and audit reports.
- Hands-on experience with Exchange Online administration, Teams' administration & troubleshooting, SharePoint Online & OneDrive, Azure Active Directory (users, groups, roles, MFA), Intune (MDM/MAM).
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let's unleash your full potential at Persistent -
"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."
-
Senior M365 Specialist
2 weeks ago
Bengaluru, Karnataka, India Resillion Full timeCompany Description Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media content and...
-
Senior Exchange and M365 Engineer
1 week ago
Bengaluru, Karnataka, India ACL Digital Full time ₹ 8,00,000 - ₹ 12,00,000 per yearAbout the CompanyWe are offering this as a M365 Engineer. Apart from great team to work you will get extensive range of benefits including: Hands on with latest cloud-based technologies & development opportunitiesAbout the RoleAs a Senior Exchange and M365 Engineer, you will require with deep understanding & implementation experience using technologies based...
-
Bengaluru, Karnataka, India Mastech Digital Full time US$ 70,000 - US$ 1,40,000 per yearHiring: M365 & Entra SME (Microsoft 365 + Identity & Access Management)Location:Bangalore/Chennai |Experience:7+ Years |Role Type:SME / Senior Engineer / ArchitectAre you passionate aboutMicrosoft 365,Identity Security, and building aZero-Trust, cloud-first workplace?We're looking for anM365 & Entra SMEto lead architecture, identity governance, and platform...
-
M365 - Support Architect
5 days ago
Bengaluru, Karnataka, India Persistent Systems Full timeAbout Position:The L2 Support Engineer for Microsoft 365 provides advanced technical support, troubleshooting, and administration for O365 services. This role acts as an escalation point for L1 support teams and ensures smooth operations, timely issue resolution, and high-quality service delivery across the Microsoft 365 ecosystem.Role: M365 - Support...
-
SharePoint & M365 Customer Engineer
7 days ago
Bengaluru, Karnataka, India Sonata Software Full time ₹ 5,00,000 - ₹ 10,00,000 per yearSonata Software OverviewIn today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers.As a leading Modernization Engineering company, we aim to deliver modernization-driven...
-
USI-FY26-Cyber-Cyber Operate-Detect
1 week ago
Bengaluru, Karnataka, India Deloitte Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCyber:Deloitte Cyber understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful insights and help clients navigate the ever-changing threat landscape, leveraging cutting-edge design and technology as we partner with clients to transform their security posture.Position SummaryLevel: Senior Solution...
-
M365 - DevOps SME
2 weeks ago
Bengaluru, Karnataka, India Kyndryl Full time US$ 90,000 - US$ 1,20,000 per yearWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleDevOps...
-
M365-DevOps SME
2 weeks ago
Bengaluru, Karnataka, India Kyndryl Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...
-
Systems Analyst 3-IT
2 weeks ago
Bengaluru, Karnataka, India Oracle Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAs a System Engineer for M365 Support , the candidate will be responsible for managing and supporting Microsoft 365 infrastructure, ensuring seamless operation of services such as Exchange, Mail Flow, App Registration, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Self-Service Password Reset (SSPR), and security/compliance features. The ideal...
-
USI-FY26-Cyber-Cyber Operate-Detect
1 week ago
Bengaluru, Karnataka, India Deloitte Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCyberDeloitte Cyber understands the unique challenges and opportunities businesses face in cybersecurity. As a leader in the field, we empower our clients to transform their security posture and navigate the ever-evolving threat landscape. Join our team to drive impactful change, deliver strategic insights, and help organizations.Position SummaryLevel:...