Assistant Manager Customer Quality Assurance

3 days ago

Hyderabad, Telangana, India Quantum Energy Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Role & responsibilities

To ensure field performance and customer satisfaction by analyzing product issues, leading service quality improvement, and driving corrective and preventive actions across all functions.

Key Responsibilities:


• Monitor field complaints and warranty data; perform root cause analysis and coordinate countermeasures.


• Support service team for failure analysis, parts testing, and technical feedback to design & production.


• Define and track product reliability metrics (MTBF, failure trends, warranty cost).


• Establish feedback loops between field, manufacturing, and suppliers for continuous improvement.


• Ensure customer satisfaction through prompt issue resolution and technical guidance.


• Lead cross-functional reviews on recurring issues and drive permanent corrective actions.


• Support service readiness for new product launches through quality inputs and training.

Desired Profile:


• Diploma / B.E. Mechanical / Electrical Engineering.


• Minimum 10 years of experience in 2-Wheeler Quality / Service / Field Support.


• Strong understanding of vehicle systems mechanical, electrical, and EV aggregates.


• Skilled in failure analysis, 8D methodology, warranty data management, and customer handling.


• Excellent coordination, problem-solving, and communication skills.


• Strong sense of ownership and teamwork.


• Exposure to EV technology preferred.


• Hands-on experience in root cause analysis and continuous improvement tools.

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