Executive - Customer Care - BPO

2 weeks ago

Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Profile Summary :

  • We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility :

  • Understands the various computer screens and how to utilize them effectively

  • Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff

  • Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance

  • Adheres to all company and specific Contact Center policies and procedures

  • Completes any work as assigned by Management

Education and Essential Experience :

  • 6 months BPO or Travel experience

  • Bachelor's Degree or Undergraduate dropouts

  • Excellent Written and spoken communication, business technical writing

  • Computer Skills - ability/experience using computer applications

  • Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)

  • Open to work in a blended environment(Voice &Chat/Email)

Key Enablers :

  • Strong process orientation

  • High energy, High Integrity & Work Ethics

  • Strong interpersonal skills & ability to communicate effectively

  • Strong problem solving skills.

Accolades :

  • We train New Joiners on GDS (Amadeus).

Mandatory Key Skills

Customer Service,Customer Support,GDS,Amadeus,Customer Care*

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